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Not receiving text messages on Pixel 6 Pro but can send

LLigon1
Newbie
‎04-10-2023 01:27 PM

Intermittent issues with receiving text messages on Google messages.  Tried switching to Verizon messages and still can't receive text.  I am able to send but not receive.  This keeps happening since January.  What is happening?  Ready to switch from Pixel and Verizon.

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vzw_customer_support
Customer Service Rep
‎04-10-2023 01:30 PM

Hi! Thank you so much for bringing this to our attention.
I'm going to send you a private message in order to address this concern.

>Oscar

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LLigon1
Newbie
In response to vzw_customer_support
‎04-11-2023 12:10 PM
 
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LLigon1
Newbie
In response to LLigon1
‎04-11-2023 12:11 PM

Still not receiving texts!  Sending me a PM via text does NOT work!

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vzw_customer_support
Customer Service Rep
In response to LLigon1
‎04-13-2023 12:14 PM

Thank you for reaching out to Verizon today! My name is Tyler and I would be happy to help you! I am sorry to hear you are having issues with your service! Having phone service a must, and we prioritize your issues to get you going! Please look out for the Private Note!

*TB

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Cowgirlkl25
Newbie
In response to vzw_customer_support
‎04-26-2023 07:30 PM

I'm having the same issue today. I can send but not receive. 

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Cowgirlkl25
Newbie
In response to vzw_customer_support
‎04-26-2023 07:34 PM

I just started experiencing this problem today. No troubleshooting has worked. 

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vzw_customer_support
Customer Service Rep
In response to Cowgirlkl25
‎04-29-2023 05:46 AM

Hey there, Cowgirlkl25, I'm sorry for the trouble with receiving messages and that so far troubleshooting efforts have not fixed this concern so far. We're here to help ensure that you have a lasting solution to this issue going forward. Please send us a Private Message so we can continue to assist you.

-Lauren

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skinney782
Newbie
‎08-23-2023 08:06 AM

I am also having this issue.  What is the resolution?  I tried a couple different SMS Apps, rebooted my phone a couple of times, and still nothing.

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vzw_customer_support
Customer Service Rep
In response to skinney782
‎08-25-2023 08:29 AM

Hello, skinney782, I'm sorry to hear you're running into an issue with receiving messages. When did this start? Do you recall any changes just before you stopped getting text? Can you do me a favor and ensure that your device software is up to date: https://www.verizon.com/support/knowledge-base-240072/?

-Lauren

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skinney782
Newbie
In response to vzw_customer_support
‎08-28-2023 01:20 PM

I have checked my phone and it is up-to-date.  Also, what happened is that after about a day-and-a-half, suddenly all my text messages showed up.  So I figured everything was good.  Then just today, it started happening again.

The other weird thing: after I restart my phone, there is a message that states: "You have new messages.  Open SMS app to view"

And of course, I would love to.  But I can't.  I've tried a 3rd party App and the native App.  Neither one are showing the message.

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