OTA updates for pixel 2 xl

Hello. Couple of weeks ago I bought pixel phone 2 in Verizon store. But I never used Verizon sim card since I'm in other country currently. So question is, should I activate somehow my phone with Verizon sim card to get OTA updates for my phone? And second question is: will I receive OTA updates in general if I use sim card from other providers and not Verizon one?

Accepted answers

Verizon_Support

I can definitely clarify, tatsudn. Since you are out of the country, you will not be able to use an inactive Verizon SIM for over the air updates. This would require being on the Verizon network, and would only impact your ability to receive updates from Verizon. You would need to use Google's over the air update process to ensure you have the latest software installed. http://spr.ly/6588DEpTo

AndreaS_VZW

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All comments

Bigboss3rm

They release the November which contains October on the 6th but I still haven't received the update

Ann154

The OTA updates should be available over Wi-Fi and not tied to your carrier for the Pixel phones.

cyndie1030

I just chatted with Google support because I have not yet received the November security update and he said that they release it but Verizon has to push it. This is not what my understanding was when buying an unlocked phone directly from Google.

Very disappointing as I have never gotten updated quickly from Verizon.

Tidbits

cyndie1030 wrote:
I just chatted with Google support because I have not yet received the November security update and he said that they release it but Verizon has to push it. This is not what my understanding was when buying an unlocked phone directly from Google.
Very disappointing as I have never gotten updated quickly from Verizon.

There's been multiple answers. Google is dropping the ball on customer support.

The reason why a lot of people have not gotten the update is because it's being updated in a staggered manner. My Pixel 2 straight from Google got the update, and my Pixel 2 XL straight from Google is still waiting for the update. Over the course of the next couple weeks updates will come to everyone, but it goes out based on random IMEI selection.

Tidbits

Why does Google do a staggered rollout for new Android versions OTA?

https://goo.gl/NqbqPD

Android 7 Nougat release date: when you'll get the update and every new feature | TechRadar

Android 7.0 Nougat features and release date: Google starts rolling out software to Nexus devices | WIRED UK

https://goo.gl/NqbqPD

If you read the articles you fill find they all say a staggered release will happen. Some of the explain what that staggered release is. Just relax you'll get your updates.

KEVSCH17

November 20th...

still no update...

Tidbits

KEVSCH17 wrote:
November 20th...
still no update...

Some people on the Google sold ones the same no update. It has little to do with Verizon and more to do with the staggered release Google does.

tatsudn

Same for me. Still waiting (

KEVSCH17

Google says that it is Verizon that is holding up things. All phones would have been updated 2 weeks after the release of the security patch; we are past the 2 week mark.

Just passing the information, it would seem Google and Verizon need work on communication

Ann154

The update is available and has been since 11/06/2017 which is also the same date as the Pixel (1) phones for the same security updates. I didn't get the security update until 11/16/2017 on my Pixel (1). Two weeks would have been yesterday, but I don't expect Google to have pushed it to all of the devices within two weeks. Three weeks would have been what I expected to get all the devices updated.

Google Pixel 2 XL Software Update | Verizon Wireless

Have you tried manually checking for it?

Tidbits

KEVSCH17 wrote:
Google says that it is Verizon that is holding up things. All phones would have been updated 2 weeks after the release of the security patch; we are past the 2 week mark.
Just passing the information, it would seem Google and Verizon need work on communication

I have a Pixel 2 XL from Google. I still don't have the update, and there are people in my office that don't have the update either on either their 2 or XL from Google.

Google has always done a staggered release and it can take up to a month for some people. Go back about a week ago in this thread and read some of the links I posted. It's how Google works. They don't push updates to everyone all at once.

tatsudn

28 October, still nothing. I'm curious, is this community has official Verizon specialist?

tikibar1

tatsudn wrote:
28 October, still nothing. I'm curious, is this community has official Verizon specialist?

This is primarily a peer-to-peer forum. While VzW reps respond in some threads, it isn't guaranteed and may take a few days.

tatsudn

This question was opened almost 3 weeks) and I didn't get anything, no update and no official response)

Tidbits

tatsudn wrote:
This question was opened almost 3 weeks) and I didn't get anything, no update and no official response)

The update has nothing to do with them. If you haven't gotten it you haven't gotten it. A lot of people have not regardless of where you bought the Pixel 2. Check other forums like XDA and you will find out the Google store purchased ones a lot of people have not gotten the update yet either.

tatsudn

Just got reply in pixel forum, it seems that it's global issue, as I understood Google team currently investigating this issue and collecting info from affected users November Security Patch - Pixel Phone Help

Verizon_Support

We understand the importance of receiving the latest security patch, tatsudn. As other community members have mentioned, software updates are rolled out in phases. I understand you have reached out to Google directly and they are conducting their own investigation. We recommend continuing to check Settings>System>System updates so the update can be installed once available.

AndreaS_VZW

tatsudn

I hope it will be available) my initial question was regarding usage of Verizon sim card, could you clear this out? Will I receive update if I insert Verizon sim card in my pixel phone? Or it doesn't matter and it won't solve this update issue. Small remark, I'm not in US currently

Verizon_Support

AndreaS_VZW

Tidbits

tatsudn wrote:
I hope it will be available) my initial question was regarding usage of Verizon sim card, could you clear this out? Will I receive update if I insert Verizon sim card in my pixel phone? Or it doesn't matter and it won't solve this update issue. Small remark, I'm not in US currently

wouldn't matter it all comes from Google, and nothing can stop the update. Right now as I mentioned before coworkers of mine with the 2XL still don't have it and they have the unlocked version.