Hello. Couple of weeks ago I bought pixel phone 2 in Verizon store. But I never used Verizon sim card since I'm in other country currently. So question is, should I activate somehow my phone with Verizon sim card to get OTA updates for my phone? And second question is: will I receive OTA updates in general if I use sim card from other providers and not Verizon one?
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I can definitely clarify, tatsudn. Since you are out of the country, you will not be able to use an inactive Verizon SIM for over the air updates. This would require being on the Verizon network, and would only impact your ability to receive updates from Verizon. You would need to use Google's over the air update process to ensure you have the latest software installed. http://spr.ly/6588DEpTo
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They release the November which contains October on the 6th but I still haven't received the update
The OTA updates should be available over Wi-Fi and not tied to your carrier for the Pixel phones.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
I just chatted with Google support because I have not yet received the November security update and he said that they release it but Verizon has to push it. This is not what my understanding was when buying an unlocked phone directly from Google.
Very disappointing as I have never gotten updated quickly from Verizon.
cyndie1030 wrote:
I just chatted with Google support because I have not yet received the November security update and he said that they release it but Verizon has to push it. This is not what my understanding was when buying an unlocked phone directly from Google.
Very disappointing as I have never gotten updated quickly from Verizon.
There's been multiple answers. Google is dropping the ball on customer support.
The reason why a lot of people have not gotten the update is because it's being updated in a staggered manner. My Pixel 2 straight from Google got the update, and my Pixel 2 XL straight from Google is still waiting for the update. Over the course of the next couple weeks updates will come to everyone, but it goes out based on random IMEI selection.
Why does Google do a staggered rollout for new Android versions OTA?
Android 7 Nougat release date: when you'll get the update and every new feature | TechRadar
If you read the articles you fill find they all say a staggered release will happen. Some of the explain what that staggered release is. Just relax you'll get your updates.
November 20th...
still no update...
KEVSCH17 wrote:
November 20th...
still no update...
Some people on the Google sold ones the same no update. It has little to do with Verizon and more to do with the staggered release Google does.
Google says that it is Verizon that is holding up things. All phones would have been updated 2 weeks after the release of the security patch; we are past the 2 week mark.
Just passing the information, it would seem Google and Verizon need work on communication
The update is available and has been since 11/06/2017 which is also the same date as the Pixel (1) phones for the same security updates. I didn't get the security update until 11/16/2017 on my Pixel (1). Two weeks would have been yesterday, but I don't expect Google to have pushed it to all of the devices within two weeks. Three weeks would have been what I expected to get all the devices updated.
Google Pixel 2 XL Software Update | Verizon Wireless
Have you tried manually checking for it?
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Yes...I have been doing manual checks....
Why do you feel Google would not be able to get these out to all the devices in the span of 2 weeks? Just what you have seen in the past or information from another site?
I can understand a major version update to Oreo taking while to get to all devices, but this is just a security patch, something I would imagine would have a bit or urgency
I'm going by my past experience with the Pixel phone and the Nexus devices.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
KEVSCH17 wrote:
Google says that it is Verizon that is holding up things. All phones would have been updated 2 weeks after the release of the security patch; we are past the 2 week mark.
Just passing the information, it would seem Google and Verizon need work on communication
I have a Pixel 2 XL from Google. I still don't have the update, and there are people in my office that don't have the update either on either their 2 or XL from Google.
Google has always done a staggered release and it can take up to a month for some people. Go back about a week ago in this thread and read some of the links I posted. It's how Google works. They don't push updates to everyone all at once.
No one is asking to push them out all at once, though Apple seems to have success with that strategy, something Google could perhaps learn something from…..
This posted on November 6th on the official Google forums by the Pixel community manager
The November software update for Pixel is rolling out starting today, and it will reach all devices over the next week. This update includes some of the enhancements we posted about on October 26, such as the new Saturated color mode for Pixel 2 and Pixel 2 XL, a fix for the faint clicking noise heard in some Pixel 2s, and other bug and security updates. As we mentioned in our deeper dive, this update also brings planned UI changes which extend the life of the OLED display, including a fade out of the navigation buttons at the bottom of the screen and an update to maximum brightness. These features have been carefully designed so as not to detract from the user experience. Since all OLED displays experience some degree of decay over time, we’ll continue to make enhancements which maximize the life of your Pixel screen.
KEVSCH17 wrote:
No one is asking to push them out all at once, though Apple seems to have success with that strategy, something Google could perhaps learn something from…..
This posted on November 6th on the official Google forums by the Pixel community manager
The November software update for Pixel is rolling out starting today, and it will reach all devices over the next week. This update includes some of the enhancements we posted about on October 26, such as the new Saturated color mode for Pixel 2 and Pixel 2 XL, a fix for the faint clicking noise heard in some Pixel 2s, and other bug and security updates. As we mentioned in our deeper dive, this update also brings planned UI changes which extend the life of the OLED display, including a fade out of the navigation buttons at the bottom of the screen and an update to maximum brightness. These features have been carefully designed so as not to detract from the user experience. Since all OLED displays experience some degree of decay over time, we’ll continue to make enhancements which maximize the life of your Pixel screen.
He needs to correct himself. You can go to XDA and people who didn't get their Pixels from Verizon are still waiting for their updates and wondering what is taking so long. You don't have to take my word for it, but for as long as I have purchased Nexus devices(from the Nexus One to the Pixel 2) Google has NEVER pushed out updates to all devices within a week. It's always WEEKS. There's actually record of this on XDA and other type of forums like this one. The only way you can count it within a week is if you include the factory image, and OTA image they posted which you can sideload to get the update.
They are all the same whether from Google or bought from Verizon Full OTA Images for Nexus and Pixel Devices | Google APIs for Android | Google Developers
Same for me. Still waiting (
28 October, still nothing. I'm curious, is this community has official Verizon specialist?
tatsudn wrote:
28 October, still nothing. I'm curious, is this community has official Verizon specialist?
This is primarily a peer-to-peer forum. While VzW reps respond in some threads, it isn't guaranteed and may take a few days.
This question was opened almost 3 weeks) and I didn't get anything, no update and no official response)
tatsudn wrote:
This question was opened almost 3 weeks) and I didn't get anything, no update and no official response)
The update has nothing to do with them. If you haven't gotten it you haven't gotten it. A lot of people have not regardless of where you bought the Pixel 2. Check other forums like XDA and you will find out the Google store purchased ones a lot of people have not gotten the update yet either.
We understand the importance of receiving the latest security patch, tatsudn. As other community members have mentioned, software updates are rolled out in phases. I understand you have reached out to Google directly and they are conducting their own investigation. We recommend continuing to check Settings>System>System updates so the update can be installed once available.
AndreaS_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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