Pixel 3 hotspot "authentication failed"

[tx12345]

When I attempt to activate a wi-fi hostpot on my pixel 3 I get an error "Authentication Failed. Please try again later". 

I talked to support today and they told me everything is fine with my account but that hotspots do not work with unlocked phones. They claim you can only set up a hotspot with a phone purchased from Verizon. I have not seen anything like this on the Verizon we site and it is very disappointing that they have promotions to try to get you to bring your own device to the Verizon network and then do not support those devices. 

Has anyone managed to get hotspot to work with an unlocked device? 

[vzw_customer_support]

I can understand why you would be confused about the issues with using Mobile Hotspot on that unlocked Google Pixel 3, tx12345. The last thing we would want is for you to be disappointed. I'm happy to shed some light. To clarify, while unlocked devices purchased outside of Verizon may work with the Verizon network, those devices are certified only for basic network interoperability. Only phones sold directly from Verizon are guaranteed to work with all supported Verizon features, Verizon apps, branding elements and more. To clarify, is this how you attempted to activate Mobile Hotspot?: http://spr.ly/6600ExDNq Your plan would also need to support Mobile Hotspot. Here's more about Mobile Hotspot: http://spr.ly/6601ExDNS What plan do you have?

RyanM_VZW

[tx12345]

I have the Go Unlimited plan and the Verizon rep I talked to confirmed that everything is fine with my plan for me to set up a mobile hot spot. 

I did use the procedures that you provided. When I tap the button to turn the hotspot on it gives the error message "Authentication failed. Please try again later" and immediately goes back to off. 

[tx12345]

I can see in my phone logs that when I attempt to turn on the hotspot setting the verizon network is replying with a status -4. 

07-23 00:46:00.149 12268 12284 D NetworkConnection: Network available: 101
07-23 00:46:00.154 12268 12754 D VzwEntitlement: VZW entitlement request sent.
07-23 00:46:00.168 798 798 D android.hardware.power@1.3-service.crosshatch-libperfmgr: LAUNCH OFF
07-23 00:46:00.177 1175 1192 I ActivityManager: Displayed com.google.android.tetheringentitlement/.CarrierEntitlementActivity: +21ms

07-23 00:46:00.917 12268 12754 I VzwEntitlement: VZW entitlement response: status -4, message
07-23 00:46:00.918 12268 12754 D NetworkConnection: tearDown
07-23 00:46:00.920 12268 12754 I CarrierEntitlement: TetheringEntitlement{carrier:3,start_manner:1,check_result:4,reason:-4,time_duration:774,}
07-23 00:46:00.920 1175 1388 D ConnectivityService: releasing NetworkRequest [ REQUEST id=89, [ Transports: CELLULAR Capabilities: INTERNET&NOT_RESTRICTED&TRUSTED&NOT_VPN Unwanted: Uid: 10042] ] (release request)
07-23 00:46:00.923 12268 12268 D CarrierEntitlementActivity: Entitlement check result is : 4

[vzw_customer_support]

tx12345, it's very possibble that your line needs to be provisioned with that feature. Have you reached out to us at 800-922-0204 so that we can verify that for you?

StephannieP_VZW

[whataaaa]

I just started getting the same error today on my pixel XL and my daughter's Pixel 3, Hotspot were always supported on my plan and now it's not working, I was using it 2 weeks ago with zero issues till today 

[vzw_customer_support]

The hotspot feature can certainly come in handy with your devices, whataaaa! We want to make sure we figure this out. I have sent you a Private Note to best assist.

NicoleR_VZW

[ben1234567]

i have exactly the same problem

if you find a solutin please notify me

thank you in advance

ben

[ben1234567]

Verizon you need to figure out this problem and fix it.

This is not expectable!

We pay for premium device on premium network.

I already invested 3 hrs w support and go to Verizon store.

The store send me to this place lol

So unprofessional.

It's costing me time and money.

I can see the class action caming later on.

Go to work and get it fix now!!!

[vzw_customer_support]

ben1234567,

We are aware of an issue with Mobile Hotspot not working for some Android users after the

update to their Mobile Hotspot (MHS) features on July 25, 2019 which is causing an Authentication Error message. If you would like us to file an investigative ticket for your reference, please meet us in a Private or Direct Message either in Twitter or Facebook, okay?

StephannieP_VZW

[ben1234567]

Yes I want you to resolve this problem ASAP.

I got Verizon and not pageplus for the hotspot.

No I don't want to contact you on Facebook.

Please do whatever you need to do to make it work

Thank you.

[RB_RB]

Verizon is giving us all the run around.  I had an original Pixel for 3 years and it worked perfectly.  Upgrade to Pixel 3 last month and hotspot "authentication failed."  After 1 hour on the phone and 3 hours in 3 different Verizon stores, they finally gave me a new phone.  Guess what?  Same problem!!

Meanwhile, I have to start over with transferring all data with a new phone when the Verizon reps probably already knew it was a network issue and won't be straight with us.

Verizon is seriously blowing it with this problem.

[tx12345]

I have not called but I chatted with a support representive and they told me everything was ok with my account. I will try calling when I have time. 

[travis_doyle_groff]

Hello,

Just wanted to chime in and join the ranks. My recently aqcuired work phone (Pixel 3) on Verizon also has this error message when attempting to toggle on hotspot.  I have also tried a network reset, factory default, and remove/reinstall SIM and none of these have worked.

It's worth noting that my coworker (who received her smartphone the exact same day as I received mine) is having the same exact issue.

I *think* these phones were procured from the Verizon store vs. directly from Google which I've seen some folks mention might be part of the problem.

I have tried calling *611 but after roughly 30 minutes we did not seem to get anywhere and this is no slam personally against the support rep I spoke with but he seemed to be working from a script of suggestions I had already tried.

Would love to hear back regarding any progress made or possible solutions.

Thank you,

[Slewiss78]

I am having the same issue today and I bought my Google pixel at the Verizon store

[Trevorh622]

Same problem here. Even got a different one sent through warranty for the problem and same thing. What now @GD0405

[vzw_customer_support]

Trevorh622,

Ongoing hotspot issues are not what we want for you, and I want to verify the nature of the problem in order to gain a solution. Can you confirm whether your Pixel 3 was purchased directly from Verizon or was it purchased as an unlocked device?

ColinH_VZW

[carrtmannnn]

I am also having this issue. It has been going on for weeks - ever since switching from a Pixel to a Pixel 3. Please assist as soon as possible because it is impeding my ability to get work done.

[secouri]

I purchased a 3a a week ago from the Verizon store and am having the same issue.  None of their troubleshooting has helped.

[vzw_customer_support]

We realize this is very inconvenient secouri, and have sent a Private Message to help you get the best resolution for brand new devices. 

TinaN_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[ben1234567]

I don't see any private message