Pixel 6 Pro finger print sensor not working

dyh888
Newbie

Anyone having issues?  Both thumbs not working for me.

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vzw_customer_support
Customer Service Rep

Congrats on the new phone, dyh888. There's no known issue, so that's good. Is this function completely absent or is this an intermittent issue? Have you attempted to delete & retest? 

 

-Joey

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Scott5337
Specialist - Level 1

There are known issues with optical in-screen fingerprint sensors. Not all screen protectors are compatible with optical in-screen fingerprint sensors. If you have a screen protector on try removing it > delete your fingerprints > and try adding them again.

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