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Text Message won't send when connected to Wifi

I had a similar issue with my Samsung Galaxy S7 and thought a phone upgrade would fix it. I've since purchased a Pixel 3a and I'm still experiencing the same problem, must be a network related issue.

When connected to wi-fi and I try to send a text message, the message won't send but will say "Sending" for 5-10 minutes before I get a notification that the text was never sent. I attempt to retry sending but the same issue occurs.

My system is up to date, I'm using the standard messaging app. If I turn off my wi-fi while the message is "sending" it goes right through. I'm always connected to Wifi at home and at work so now I may go hours without realizing my text never sent. This seems to be happening with all my contacts.

Comments

vzw_customer_support

We always want you to be able to send/receive text messages. Can you receive texts on Wi-Fi? Have you tried restarting your router and device? Please connect to another Wi-Fi network and try this again. EricaG_VZW

Melyssamello

We just switched to Verizon on Sunday (yesterday)

At home and at Best Buy no issues connecting and sending text messages

Work on Monday cannot send messages at all when connected to wifi.

vzw_customer_support

Welcome to our Verizon Wireless family and we certainly want to start you off on the right foot! What model is your phone? Have you only tested the messaging capabilities on your work Wi-Fi or on multiple different networks? YaleK_VZW

Amanda_L_S

I have the same question. I have an Iphone XS. When connected to my work wifi my text messages won't send and I get multiple duplicate messages. No issues at all with iMessages. This has been happening for a year. I have zero problems when not connected to wifi and no problems when on my home network.

vzw_customer_support

Thanks for reaching out to us, Amanda_L_S. It's important to text, so I understand your concern when you can't send text messages. I'm here to help. Are you able to send text messages from other Wi-Fi networks? Do you have trouble with calls? Had there been any recent changes with the WI-Fi at work?

TracyB_VZW

jozefrs

I've been having the exact same issue, now on my unlocked Galaxy Fold. I've spent countless hours speaking with support to no avail. I am able to make and receive calls and texts on home wifi and mobile connections but not my wifi at work, which has been the same for some time

bearone21

wi-fi is an extension of email & if you're not using the smtp server for the host email at work, starbucks, etc....messages don't send.

jozefrs

Someone on Reddit helped me find a fix and explain this issue.

For the fix, turn WiFi calling off and restart your phone. If you don't restart after disabling WiFi calling, the issue will persist.

The problem stems from common enterprise firewalls. They often are set, whether purposefully or not, to block the ways WiFi calling communicates through the network.

For everyone here like @conman08
@Amanda_L_S
@Melyssamello
try this and see if it works!

vzw_customer_support

It's worrying to see you're also unable to send text messages when your device is connected to Wi-Fi, and we are here to help. Please tell us, what messaging app are you using? Is your device in Airplane Mode while connecting to Wi-Fi? Is this impacting all numbers that you're trying to reach via text message?

GeovannJ_VZW

Bigshep13

I have the same issue with my note 10+, but it only happens when I am at the Verizon store, that I work at...

vzw_customer_support

Hi there, Bigshep13. We want your text messages to work everywhere, so we're here to help. What messaging app are you using? Do you experience issues on other Wi-Fi networks?

TracyB_VZW

TTZEP

I have the same issue, this just started the past 2-3weeks

vzw_customer_support

Relying on an available Wi-Fi to send texts means the service is not working as intended. That said, I'd like to help fix it. In order to resolve this concern, I need some more information. Where are you located (intersection, zip code)? How are the other services (calls, data)? What happens when you try to send a text without Wi-Fi?

GinaU_VZW

1337stephen

Disabling wifi calling works

Azchilders

I've had this issue for almost a year and no one can help me at Verizon. Both my husband and my phone will not call or text while on wifi for both incoming and receiving. Take it off wifi and it's perfect. We have done everything alone with buying completely new phones.

KyleRKatieR

Were you ever able to resolve your issue?

I've experienced the same issue at numerous public and private wifi locations for the last year or so and have resorted to just turning off wifi but it's annoying nonetheless.

vzw_customer_support

We want you to be able to use your text messages with WiFi enabled, KyleRKatieR. We are happy to help and we need some additional information. What is your phone model?

What messaging application do you use? The Verizon Message+ App (https://www.verizon.com/support/verizon-messages-faqs/) is designed to work with cellular data and WiFi data, you may want to give it a try.

AntonioC_VZW

Azchilders

Thanks. That is the app I use. I also cannot receive calls while on WiFi. It rings twice and goes straight to voicemail. My husband's phone does the exact same thing.

Azchilders

Nope. Never resolved. Super annoying which caused me to have to buy unlimited data and not use wifi ever

gherd

I have the same issue. SMS text messages will not send when connected to Wifi. Imessages send with no issues. I have an iphone 8 (my kids have an 11, same issue). I use Spectrum cable for Wifi. If I disconnect from Wifi, everything works fine. Disabling wifi calling fixes the issue but I should be able to use wifi calling and still send SMS text messages. This has been an ongoing issue for several years now.

vzw_customer_support

We want your messaging issues resolved! Let's gather details regarding your experience to resolve the issue. Text messages need access to our voice network. You mentioned having issues while on Wi-Fi? Did you still have a cellular connection?

Empyreal

I have tried all this . I always stay connected to Wi-Fi at home and at work and I have never had an issue until one day I got a notification on my phone wanting me to update my Wi-Fi call preferences. I'm not sure if this had anything to do with it but that's the only thing that happened when I started noticing it well I updated my Wi-Fi preferences to see if it would help it did not so I removed the permissions and took myself off of making Wi-Fi calls it did not fix the issue so I re updated it.

If I restart my phone I may notice my messages working only for a minute after my phone turns back on but then it goes back to not sending or receiving calls or messages. I've checked all settings all preferences all permissions not to mention I've used this for years and haven't had a problem until now. But it is very very aggravating as. I do use my phone as my business number also so when I'm at work I'll go hours without realizing that I accidentally left my Wi-Fi on and not be receiving any calls or messages.... which doesn't have to be explained that that's not a good thing when you're trying to run a small business during these times. Every calling messages important. I really hope y'all can get this solved ASAP. Thanks guys.

Daniel

Empyreal

I tried this also... But it didn't solve mine.

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