Trade In Promotion Not Honored on Both Phones

[HlzBlz]

I traded in my Pixel 4a for the Samsung S22.  Promo offer was for $440 toward for the upgrade to the new phone.  I also traded an Iphone 8 for the Iphone 13.  Promo for that was $220.  I was able to purchase both phones via the cell app and pick them up from a local Verizon store.  Come to find out the promo's never cleared even though the new bill reflected the accurate price.  I was given $57 for one phone and around $80 for the other.  

I have spoken with 2 online reps, changed my service plan per their request, contacted the trade-in center directly who said the issue was fixed, called the support line over the weekend whom also stated the issue is showing fixed.  I am now looking at a bill of almost double what I have paid for the past 18yrs of service showing well past the "grace period" for the attempted changes. 

I need help.  Who do I talk to that has the power to override whatever is causing these "promises" to not stick.

[vzw_customer_support]

HlzBlz, making sure you are receiving the promotional value that you qualify for is important. Allow us the opportunity to review the details. Please send us a Private Message for further review. 

-Sylvia