I received that message in my Notifications section. The phone still seems to work normal. However, it is concerning when you see a message saying that your "Voice service is blocked".
I called Verizon and they said they did not generate the notification. I checked Google products forums and didn't have any luck in determining how the notification was generated or what it means.
Good question Normmm22. I have reviewed the different blocking codes. These are usually codes to block a specific feature. Examples:
•Block Dashboard
•Block Media Center
•Block Mobile Web
•Block Picture and Video Messaging
•Block Premium Messaging
•Block Ringback Tones
Do you recall adding any of these features or having them added?
Verizon_Customer_Support
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Thank you for the response. I did not add any code or features that I am aware off. I probably did add a new app or two during that time. So I suppose it's possible that one of those apps is doing something in the background.
However, when you look at the message in the notification section, it does not mention a specific app. It does say "Phone Services".
Here is a screenshot of the message.
Normmm22,
We appreciate the image and definitely want to figure out what might be going on. These messages appear to be system related and not a message derived by service. There are a couple things that could populate this message. Going into Settings, Data Usage, and check to see if Data Saver is Enabled. Please also tap Billing Cycle and check to see if Set Data Limit is Enabled. If either are Enabled please Disable and see if the message persists.
AdamG_VZW
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Data Saver is disabled.
Set Data Limit is enabled. However, I was only at roughly 25% of my data plan. If that was the cause, I would say that feature is not functioning properly.
Do you have the data limit set up to match your billing cycle dates?
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Yes.
You have been a great partner to work with. The Data Usage section on the phone will only be linked with your bill cycle if you have manually set the "Reset Date" to the first day of your bill cycle in the menu. It is possible your reset date does not match your bill cycle and that is why the phone is alerting you with information that does not match the My Verizon app.
Verizon_Customer_Service
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If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
I'm not sure what you're saying. I mentioned in my previous post that the bill cycle and data usage are in sync.
But even if they were not in sync, I'm still not sure why I would get the message as I was only at 25% of my limit.
That notification will occur in Android to make the user aware when an application with phone service access is running, but not able to utilize the current connection due to restrictions/blocks or compatibility issues.
The specific app/setting in question can vary quite a bit so you'll want to look into yours based on what you have set up, but to give an idea of some examples that can cause that notification-
1) Communication Apps such as Google voice, Hangouts, Messages+ or Skype which use voice/data services to operate may be blocked due to settings in those apps, data/restriction/battery saver settings in your device, or due to the network (cellular/wifi) the phone is accessing at the time of the notification if the network is not compatible with the service function in question like a non Volte network, weak signal or unsecured.
2) The advanced(wifi) calling setting in your phone may not match the settings in your Verizon account.
3) In some fringe areas the phone may connect to a non-preffered cellular network (even for just a moment as it scans) which can be used for emergency calling but may not allow for regular voice/data services.
4) It's possible that it could be a SIM card issue.
Normmm22, we definitely want you to have your services back. Thank you for assisting us today as well, Juan. The message you received could be caused by a block directly in your account. By any chance do you have Family Base? Have any changes been made to your My Verizon account?
JavierMD_VZW
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If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
Deloused, thank you for the response. It has been the most helpful so far. I suspect my issue might be related to suggestion 1. I suspect a messaging app I use may have sent the message due to a weak signal. If that is the case, it would be nice if the app referenced itself in the notification. But that's not a Verizon issue.
However, if a weak signal is the problem, I suppose suggestion 3 could also be the issue. I'll try to notice the next time I receive the notification what network I'm on.
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