I canceled a pre-order for my pixel 6 pro back on December 7th. My account still shows I owe for the phone despite me calling on four separate occasions, and canceling the order through the website as well. Every time I call, I'm told that the representative cancels the order, and that I have to wait a week for it to cancel on the back end. This has happened two or three times now, and it's been going on for about a month. My account still shows I owe $995 for a phone I never received. In the meantime, I cannot order a new phone, because it shows I still have a device agreement for a phone I never received. I'm honestly considering changing providers over this. It's been almost a month, and I can't get a new phone, can't switch providers, and I'm left with my pixel 4 that restarts whenever it wants to.
