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Re: Pixel 6 Pro
vzw_customer_support
Customer Support

It's always good to check up on the status of an order for your new phone to make sure the order gets sent out and arrives to you, Chug234. Let me help you with being able to check so there can be a peace of mind knowing your new phone is on it's way. Did you receive an email that had a tracking number? Here's a link that you can use to double check on your order https://www.verizon.com/od/cust/orderStatusIndex . Also, did you add our Total Mobile protection package to cover your device? Here's a link for more details m.vzw.com/AddInsSocial  Ed

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Re: Pixel 6 Pro
Chug243
Member

@vzw_customer_support Thanks for your help.

I have not received a tracking number for my phone. 
When I placed my order on October 20th. I ordered two pixel 6 pros.

One(black) order had a delivery date of October 28th. The other one(white) had a delivery date of November 16th. 

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Re: Pixel 6 Pro
Chug243
Member

@vzw_customer_support 
I have not received a tracking number for my phone. 

When I placed my order on October 20th. I ordered two pixel 6 pros.

One(black) order had a delivery date of October 28th. The other one(white) had a delivery date of November 16th. 

The order page only shows the November 16 for the white one.

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Re: Pixel 6 Pro
vzw_customer_support
Customer Support

We're here to help! Please meet us back in a Private Note.*Cecile

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Re: Pixel 6 Pro
vzw_customer_support
Customer Support

@Chug243 ,

Thank you for keeping us updated, but in order to properly see these orders on your account, we do need you to use the Private Note that we have been sending you. We have replied to you as recently as 11/6, so please review your Private Notes in order to proceed. If you are still unable to view or reply to us, then please contact us through any of our other support channels: https://www.verizon.com/support/contact-us/ -Russell

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Re: Pixel 6 Pro
Chug243
Member

@vzw_customer_support 

I have responded to every private note your team has sent. I am the one that never gets a response.

 

After a day or two, I post again on this chain and everything starts over again. 

I have sent pictures and details every single time.

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Re: Pixel 6 Pro
Chug243
Member

@vzw_customer_support 

 

I have responded to every private note your team has sent. I am the one that never gets a response. Please do not try to say that I have not been responding.

I have sent 4 messages to Verizon and received only two.

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Re: Pixel 6 Pro
vzw_customer_support
Customer Support

Our apologies for the inconvenience, Chug243. Just to confirm, you've never received a reply to a private note you've sent us? ~Baldo

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