Cannot get pictures in text messages on Pixel 8
Bweeks530
Enthusiast - Level 1

Just got a new Pixel 8 to replace my Pixel 6 Pro. The phone has been very difficult to set up. It took several hours and a couple of calls to Verizon to get it activated. It is working now, and the Pixel 6 Pro has been powered off for days. I cannot receive pictures in text messages. I get a button to download, but tapping it does not bring the picture through. I've looked in the messages settings, but cannot find a setting that seems to be restricting pictures. I have any settings I can find on the least restrictive mode. I have cycles airplane mode and rebooted the phone several times. Anyone have some ideas to try next?  Thanks!

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3 Replies
vzw_customer_support
Customer Service Rep

We're sorry to read about the issue with receiving picture messages on your new Pixel. Is this through regular MMS or are you using RCS? ~Peter

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Bweeks530
Enthusiast - Level 1

RCS was on at first. After I was unable to send or receive pictures I turned RCS off. It has not made a difference. 

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vzw_customer_support
Customer Service Rep

We appreciate the additional details. To better assist you, we will be sending you a private message.

~Freddy

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