Google pixel 7, cannot see messages from iPhone users

Ed2024
Newbie

I switched to Verizon and have a Google Pixel 7. Ever since switching my number to Verizon, I can no longer see messages from iPhone users in group chats. I can text iPhone users individually however. So far Verizon support has replaced the phone, SIM card, went to ESIM, etc. literally spent days on chat with tech support and this issue is not fixed. I have 2 other pixel 7 phones on my family plan and there's no issue with those 2 lines, only mine. I escalated the issue months ago and have gotten no response or solution. Also spent hours on chat with Google Pixel tech support that determined it is a Verizon issue....

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6 Replies
vzw_customer_support
Customer Service Rep

Ed2024, making sure you're able to receive group messages is vital, and I'm really sorry to hear of the issues you've been experiencing with being able to receive texts from iPhones in group chats. We'd be happy to help take a closer look into this right away. Please tell us, prior to switching, what was the make and model of your old device? Does this affect all group texts or only specific threads? 

~Izzy

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Ed2024
Newbie

All threads. I was using a Samsung A32 prior to switching to my Google Pixel 7 from T-Mobile to Verizon and transferring my old number. I cannot see group chats with iPhone users using Google messaging or Verizons messaging app. Group chats work fine with Facebook messenger though. If I create a new or try to post in old threads created with my T-Mobile account, iPhone users can see my replies but I cannot see theirs. The problem began the day I switched to Verizon.

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vzw_customer_support
Customer Service Rep

Thanks so much for that information, Ed2024. To best assist, we'll be sending a Private Message.๐Ÿ‘

~Izzy

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Ed2024
Newbie

Great, thanks ! Will look for your message.

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vzw_customer_support
Customer Service Rep

Got it, Ed2024. Thank you for the information.๐Ÿ‘ Could you tell us more about how you try to create a new post in old threads created with your T-Mobile account? Are these simply old MMS threads that were created when your number was with T-Mobile?

~Izzy

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Ed2024
Newbie

Both old threads and if I create new threads. iPhone users can see my messages, I cannot see theirs. If I reply to threads before I switched to Verizon or if I create new threads post switching to Verizon. It started the same day my number was transferred to Verizon.

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