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How can I reach customer service rep?

I tried to call customer service to program my esim. It is 11:18 am EST on a Saturday morning. The system keeps saying normal business hours are 8am to 6pm mountain time and I need to call back during that time. It should have opened over an hour ago. Why is no one answering the call? Not even a queue to wait, just hang up on me. What's wrong with the customer service?

Comments

Scott5337

Which number are you calling, there are many? Do you have a computer you can log into > log into your Verizon account and use the Live Chat feature? I have always had good luck with live chat vs telephone.

vzw_customer_support

We're sorry to hear that you weren't able to get ahold of customer service. We'd be happy to help you activate your device. We'll send you a Private Note shortly.

~Jesse

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