Mailer Daemon@twbgohaavzwvmta
amsgenetics
Newbie

I am texting people in my contact group for years.  all of a sudden I have been getting "undelivered Mail Returned to Sender) this is the mail system at host twbgohaavzwvmta-c-rh-cmta-01-sms-01.vtext.com" ,  I recently got a new phone .  Looks like Message app is being blocked, have a solution? 

 

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Re: Mailer Daemon@twbgohaavzwvmta
vzw_customer_support
Customer Service Rep

We're sorry to hear that you're having problems with your text to e-mail. Verizon can't guarantee the deliver or receipt of text to e-mail due to the inherent limitations of text to e-mail. W're sorry for the inconvenience.

~Jesse

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Re: Mailer Daemon@twbgohaavzwvmta
MTSapp
Enthusiast - Level 1

That "Customer Service Rep" response is non-responsive.

If VZ doesn't have a real answer then a simple acknowledgement that "we're having problems" and/or "we're working on it" is a whole lot more honest then that service is not guaranteed.

Just had two such messages yesterday and three is the last half hour. Something is screwed up.

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Re: Mailer Daemon@twbgohaavzwvmta
MTSapp
Enthusiast - Level 1

The "Customer Service Rep" response was non-responsive.

I've had the same issue twice yesterday (6Jan24) and three messages today in the last hour (spent a half-hour getting registered for "the community" since my account login doesn't work) and am typing this for the second time.

If VZ is having a problem, say so. "We don't know what's wrong but we're working on it" is a valid and reasonable response. So is "The mailer daemon is having issues and IT is working it".

You can't guarantee service!! No kidding.

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Re: Mailer Daemon@twbgohaavzwvmta
vzw_customer_support
Customer Service Rep

We're sorry you're experiencing issues MTSapp. We want to help as much as we can. Please elaborate further on your situation so that we can try to further assist. 

~Ivone

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Re: Mailer Daemon@twbgohaavzwvmta
Rchilton1
Newbie

Having the same issue. Sending out texts through vtext.com and vzwpix.com, we get a connection refused message from

twbgohaavzwvmta-c-rh-cmta-01-sms00.vtext.com

Doing a reverse lookup says the machine doesn't have any DNS records.

I get texts from our system and so does the technician investigating this problem.

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