My Pixel 5 suddenly will not connect to mobile data when at home

MSKBB
Newbie

My 3-year-old pixel 5 suddenly will not connect to mobile data when I'm at or near my home. Nothing has changed in our house or the surrounding area that I'm aware of. Well we do live in a rural area and don't get good signal to begin with and use a mobile hotspot for Wi-Fi, I haven't had this problem. I've done all the troubleshooting including switching out the SIM card. Just wondering what other options there are. I'm concerned that if I do opt to buy another phone I will have the same issue. Our mobile hotspot is working and I can connect to that. My husband's iPhone is also connecting to mobile data so it seems to be a phone issue.

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vzw_customer_support
Customer Service Rep

We're sorry for the issues you're having with your device MSKBB, we would love to check further on this for you. I will be sending you a private message. 

~Ivone

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