Pixel 4 Non-Verizon SIM

saitexna
Newbie

Hello, I bought a used Google pixel 4. I'm in Europe and live there. I bought it there. It turned out that it's blocked on Verizon. Is there a way to unlink it from the carrier? I've heard about the 60-day period, but when I inserted my carrier's SIM card, it initially recognized it but then reported that it wasn't supported. I don't have the option to travel to the United States.

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vzw_customer_support
Community Manager
Community Manager

Hey there saitexna, sorry to hear you're running into an issue with the phone you purchased! So we can gather additional details, we will be reaching out via Private Message.

-Lauren

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SynthpopAddict
Champion - Level 3

Hi, sorry to hear your Pixel 4 is locked.  This is an older model Pixel, and may predate the current Verizon unlocking policy of "use for 60 days on Verizon".  In any case, your best bet is to get a refund from the seller, as this is a very common problem with phones purchased second-hand from small 3rd party vendors.

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I'm not a Verizon employee, just another customer trying to help.
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