Pixel 6
Wapalok
Enthusiast - Level 1

#refurbished, #overheats#pixel6

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4 Replies
hwhitfield2
Newbie

Is there a question we can help with? Is your device overheating regardless of what is happening or only at certain times like when its being charged?

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Wapalok
Enthusiast - Level 1

Phone overheats several times a week sometimes during charging ...sometimes just while using it....whether on a stand or in my hand....

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SynthpopAddict
Master - Level 3

If you were supposed to have a new phone but got a refurbished one instead, you ought to be asking for a refund or replacement.  That's horrible you are being charged for a new phone when it isn't and doesn't work well to boot.

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I'm not a Verizon employee, just another customer trying to help.
vzw_customer_support
Customer Service Rep

Hello Wapalok, we're sorry to learn you're having issues with your device. When did this issue begin? Does the device have any physical/liquid damage? 

~Ivone

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