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Pixel 6a and the Verizon Network do not function properly

10 year customer, better things to do with my time then leave posts on some board that no one will read and/or will be buried yet I will b/c of the level of frustration this service and phone has created. The Verizon Network and my Pixel 6a does not function properly or as advertised, there are known issues, there are reddit pages, there are community boards such as this one but not a one has a standard nor sane solution. This has caused, (among other things) overpayments of bills, missed payments, missed emails, emails not sent, inability to communicate with work/family, and is generally a royal pain in the biscuit. The phone is essentially useless without WiFi, as the mobile service provides zero data.

This has been going on for over two years, I only decided to write a complaint after yet again another instance of the service dropping while processing a payment which led to several more attempts which, unknown to me and due to the lack of network connectivity led to the payment being processed four times without notification or acknowledgment .

The paradigm of the Pixel6a and the Verizon Network is dysfunctional. 100.

Comments

vzw_customer_support

@NTAre45HHH
wrote: 10 year customer, better things to do with my time then leave posts on some butt backwards board that no one will read and/or will be buried yet I will b/c of the level of frustration this service and phone has created.

NTAre45HHH, we hear your frustration and we appreciate you taking the time to share your experience with us. We understand the importance of having a fulling functioning device. You have shared with us that this has been ongoing for a while now. Can you share with us what troubleshooting steps we have completed with you since this began? Did any of those steps improve your device experience, even if for a short time. Do you experience any other issues outside of data?

-Andi

NTAre45HHH

Thank you,

I have tried some common troubleshooting techniques to no avail. I work in Boston and the LTE coverage does not work with my Pixel 6a. I used to think it was a coverage issue but after some research I have found the issue to be endemic to the specific device: it is well documented as unresolved and quite frankly I just need a phone that works properly.

My only resolution is either a new phone/or new carrier.

The situation as it stands is untenable, if you have any other ideas you can link them here and I will give them an earnest try but I have little time for this nonsense, its 2024 the phone should connect to a Network without the rigamorol.

NTAre45HHH

Thank you,

My only resolution is either a new phone/or new carrier.

NTAre45HHH

Not being able to RE to the email , having to log into this site to respond is backwards as well.

No one on earth has time for this nonsense,

vzw_customer_support

One of our main goals is to provide reliable service and a great experience with your devices. I totally understand your situation and would like to look for the root cause of the issue. I'll be sending a Private Message, please reply to it, so we can get started.

~Maria

RMK11

I have the same problem. I have spoken to support multiple times. All they would offer was to replace the same phone but refurbished. I may have fixed the problem myself. I hit the gear under "Internet" Under "Network" I unchecked "automatically select network" and chose "Verizon." Suddenly could make calls. Why is that option even there? Does that mean I can't make Wifi calls now? Im not sure how long this will work. I have to reset the Internet multiple times a day and miss all important texts and calls. I couldn't make calls before I switched it & now I can without having to reset the Internet or restart the phone. Usually when it loses connection I can't get it back without doing that.

RMK11

Actually, that didn't work for long. Upon further research it appears the Pixel 6a has no MEID or ESN. They are NOT CDMA COMPATIBLE. My only question is if I should take this phone to a GSM network where it belongs. I have missed so many important calls in a urgent time.

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