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3G Connectivity with ThunderBolt
steven5424
Newbie
‎04-30-2011 06:20 PM

Should I still be having problems with 3G conectivity on my ThunderBolt? I only have 3G at my house, and my phone keeps dropping it and I have no data service at all, not even 1X, before the 4G outage, the 3G was solid.

 

I do have 4G at my work, and the phone was using 4G Thursday and Friday there, but when I get home the 3G keeps going in and out and when it's out the phone shows "network error". I am located in the Akron Ohio area.

 

Is Verizon still working on issues?

 

Thanks.

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EdW_VZW
Verizon Employee
In response to bkthomson
‎05-06-2011 03:45 PM

Thank you for your feed back about not having 3G service in your area. In bkthomson's post, the location was not specified. So, it would hard to check and see if there are service issues. At the time of this response, overall we are not experiencing service issues. A suggestion would be to power off and on your device to see if it restores the service to the phone. 

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gina7289
Contributor - Level 2
‎05-07-2011 01:40 PM
I lost total service in nh this morning so I restored it because I know I always have 3g at my house. Weird but 20 min later worked.
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kballard72
Enthusiast - Level 2
In response to gina7289
‎05-07-2011 07:26 PM

Knew I should have gone with the I phone, 6 days ago when I was inside the 14 day exchange option I would be taking this {word filter avoidance} to the store and getting the iPhone, I should have got in the first place. This whole up and down crap started today for me and has been a little screwy since the 4g outage. 

 

So now I am stuck to wireless router via house internet. This is {word filter avoidance} Verizon is welcome to fill in the blanks. What a useless boat anchor of a phone. 

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gina7289
Contributor - Level 2
‎05-09-2011 05:30 AM
Waiting for update having issues but I replaced my phone and its better now without update. I would call tech I did and its better now even before update. Battery life too way better. I get 6 hrs in 3g.
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sjohn525
Newbie
‎05-10-2011 10:59 PM

I normally do research before I buy, but this was a last minute Mother's day gift for my wife. How can Verizon sell me this phone knowing it has this problem.  They didn't even warn me that I may experience this problem.  I know its not Verizon's problem technically, but they sold me this phone knowing it probably wouldn't work after I bought it.  Now I have 14 days to switch to a different phone after paying restocking fee. I have been a loyal Verizon customer for a very long time and this **bleep** me off big time.  Even considering switching to a different carrier.

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gina7289
Contributor - Level 2
‎05-10-2011 11:46 PM
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gina7289
Contributor - Level 2
‎05-10-2011 11:48 PM
That code someone mention I wad told not to do or I would break terms and conditions.
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Tidbits
Legend
In response to gina7289
‎05-11-2011 12:03 AM

 

gina7289 wrote:
That code someone mention I wad told not to do or I would break terms and conditions.

How would it break terms and conditions?  I think the CSR is thinking about something else which is a violation.

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gina7289
Contributor - Level 2
‎05-11-2011 12:47 AM
Tech support said it isent a normal trouble shooting step now as of April 29th. Before it was acceptable. It does more harm then good.
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Ann154
Community Leader
Community Leader
In response to gina7289
‎05-11-2011 01:33 AM
gina7289 wrote:
Tech support said it isent a normal trouble shooting step now as of April 29th. Before it was acceptable. It does more harm then good.
Sorry but, I don't believe you.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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gina7289
Contributor - Level 2
‎05-11-2011 01:41 AM
Ask them and see what they say.
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Ann154
Community Leader
Community Leader
‎05-11-2011 01:59 AM
Why should I call CS when my Tbolt is working exactly as advertised. The 3G network is the eHPRD signal. I did the fix to get off 1x on the day 4G LTE & eHPRD was disabled. I re-enabled eHPRD after the network was restored. It was connecting to EDVO Rev A for a while, but since I don't have 4G LTE here that was acceptable. Now it is on the eHPRD network so all is good. I have used the info menu on and off for the past year. It hasn't hurt any of the phones I used it on. I also knew of the code for the fix for just about as long. I know another user on this forum had to use that code in order to reactivate their phone after a factory reset. Some of the information contained within either of these code is better left to the more advanced users, nothing more.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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gina7289
Contributor - Level 2
‎05-11-2011 11:14 AM
If people don't believe then ask them. I know what the code does but I would rather be safe then sorry. It helps I know but I wanted to point out that.
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