Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Activation issues

I just tried to activate a ThunderBolt for my daughter that her grandmother gave her. It was her grandmother's. I followed the instructions on line and we used back up assistant for her contacts. It said it was activated, but nothing.. Now both phones are inactive. (My daughter was keeping her same phone number) How can I resolve this?

Re: Activation issues

Did you get a new SIM card for the Thunderbolt that is also associated with your daughter's number?  Also did you turn off the old phone and remove the battery if possible before you started the activation process online?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Re: Activation issues
Customer Support

Hi Skeeter44,

We want your daughter to get full access to the Thunderbolt for her own use. Ann154 posed a good questions, did your daughter get a new SIM Card set to her own number? If so, I recommend having both devices powered down and logging into My Verizon to confirm the device that is appearing there. If it's not, please go through the "Switch Device" process once again. Once you confirm the Thunderbolt appears for the line, remove the battery and SIM Card, wait 30 seconds and then reinsert both. Power just the Thunderbolt on and when it turns on you should see an activation screen. If this doesn't appear then the SIM Card is not truly activating and may need to be replaced. A store location can provide a new SIM Card and corporate stores offer them at no cost. If the activation begins the device should be activated within 3-10 minutes. Please let us know if you have additional concerns.

Thank you,
Please follow us on Twitter @VZWSupport