Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
After Use My Thunderbolt Wants me to Reactivate the Phone
rpitt5pm
Member

Friends -

I have had and HTC Thunderbolt since they were released.  Last year, my Thunderbolt began requiring me to activate the phone.  Soon, it was completely not working.  I took it into the store and the tech told me the phone was no longer being recognized by the network.  We changed the SIM card and I left.  A few days later the same thing happened.  The telephone was replaced.  It has happened several times since then.  So, I am on SIM card 3 and phone 3 or 4.  All Thunderbolt.  Is this a known problem with the telephone?  I have a hard time believing it keeps happening and it is not something with the telephone. 

0 Likes
Re: After Use My Thunderbolt Wants me to Reactivate the Phone
vzw_customer_support
Customer Support

This is very strange rpitt5pm! Due to the multiple replacements of phones and SIM cards, I would think that this issues may be associated to a third party application installed on your phone. Please run and test in safe mode http://bit.ly/vifLpt for a few hours and let us know of the performance results.

AntonioC_VZW
Follow us on Twitter at www.twitter.com/VZWSupport

0 Likes