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Android 4.0 (Ice Cream Sandwich)

This download tries to update daily sometimes even 3-4 a day, it always fails to finish uploading. This has been going on now for about 3 weeks. I have good signal as well.

This is getting to the point it is draining my battery with it's attempts to download. The whole download is very annoying!!!!

Comments

JRAHNBO2

The phone attempting to download the update and failing is what bricked my phone although in my case it happened overnight. Consider backing up anything essential immediately. I think I'd get on the phone with support who will most likely have you do a factory reset. Many people end up having to reset anyway so at least you'd start out with a clean slate.

Verizon_Support

Hello SunshineRae

I'm sorry to hear your having issues downloading the update. Let's get this fixed!

Have you tried updating the software on a Wifi network? If not give it a shot. Here's how: http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=39111&sayt=thunderbolt software up*

If this issue persists please perform a hard reset and retest. Here's how: http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=39075

Thank you

JoeL_VZW

Please follow us on twitter @vzwsupport

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