Anyone figure out the time zone issue?
ajnevares1
Specialist - Level 1

Hey Everyone,

I've read about this on some other forums and there seems to be no resolution, nor acknowledgement by VZW or HTC that this is an issue (unless I missed it)

I am in Arizona, and when the time is set to network time, it goes back and forth between Pacific and Mountain (currently an hour difference) and only remain in Mountain when I set the network time myself, but, My Verizon doesnt work unless youre on network time.

I've seen in other forums this is impacting users in NM, AZ and CA.

Pretty essential part of the phone...wonder why it doesn't work.

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thurston
Newbie

Keep in mind that the time you're getting is being pulled from the verizon tower. The tower could be in a different time zone.

Also AZ time is very confusing for anyone not in AZ, because don't you guys not have Daylight Savings Time? In any case..

Are you saying the "My Verizon" app doesn't work. or what exactly doesn't work. I can't even imagine my phone not having the correct time. Are you right next to the time zone line?

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ajnevares1
Specialist - Level 1

Nah, I am not right by the time zone, but about 180-200 miles away (guessing) not sure if that constitutes as close because of the range of the 4G towers. As for My Verizon,  that is correct, you cannot access the app unless your phone is on network time. There is always a work around (switching the time zone for correct time, then switching it back to utilize the app) but just figured something like the time wouldnt be too hard to determine.

I thought leaving the location checked on would help, but it didnt

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ZipTurtle
Contributor - Level 1

I just noticed this last night.  Was 3am but the phone said it was 2am.  What is strange is that in the 4 days I had the phone, I don't think it did that before.

I went to date and time and unclicked the Use network time and set the timezone to AZ instead of Mountain and the time popped back to where it belongs.

Hard to fathom that the towers don't know what state they are in.   This is in the Phoenix area so it is not a near the border issue.   Until I read this, I didn't know not using network time would prevent anything from working, but I rarely use the VZW tools on the phone.

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Not applicable

Thanks for bringing this issue up! I've done some research, and I see that this will be fixed in the next software update on the device.  We don't have an ETA for the fix, but HTC is well-aware of the issue, and it'll be addressed in the next maintenance release.

I don't know of any workarounds yet, but if I come across any, I'll be sure to update this thread.

Thanks again,

MikeS_VZW

Follow us on Twitter @VZWSupport

jarkobs
Newbie

Is it logical to assume therefore that, in order to receive an update from Verizon (be it the one to correct this issue or be it the ICS update), one must have the Network dertermined time box checked?

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ajnevares1
Specialist - Level 1

hope not, but luckily Mountain and Pacific are on the same time so I can get away with leaving it checked.

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jarkobs
Newbie

That's great if you live in AZ. I, however, live in NM and having that unchecked puts me an hour off all the time.

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ajnevares1
Specialist - Level 1

That bites! Maybe the ICS software will fix it...if it ever comes to the Rezound, which I am starting to doubt.

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ajnevares1
Specialist - Level 1

Ive researched this for many weeks and found nothing...the issue seems to be isolated to the southwest, therefore, it doesnt get too much attention. I was thinking there was maybe a 3rd party app that overrides HTC's clock but found nothing...probably because one would think something as simple as a clock (by comparison to other components of the device) should work without issue! lol

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jarkobs
Newbie

I thought it was Verizon and their apps that were tied to the clock setting being automatically chosen.  Nothing else on this thing seems to care about what time I set it to. Isn't the ICS update ultimately coming from Verizon?

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jarkobs
Newbie

And it's Verizon's network that can locate me but doesn't know what time it is where it's locating me.

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ajnevares1
Specialist - Level 1

No I think you're right, its Verizon that determines the time, my fault. Yeah, that has been my argument as well, location works, why wouldnt the time?

I believe ICS will eventually hit the Rezound, I just think its gonna be a long time because there seems to be no indication whatsoever that we are close to getting it, only further from it. I am thinking Verizon is gonna release a few more phones with ICS on it already before pushing out the update to existing devices, so they can make their money, cant blame them, I would do the same lol. Plus, I am a little discouraged that Sprint started releasing ICS and Verizon has not...very disappointed the bottom of the barrel beat Verizon to the punch lol!

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jarkobs
Newbie

I wonder if part of the problem (with my phone anyway) is due to the fact that, after i prepurchased my phone from a certain Big Box Store to be delivered to my house, the phone was activated before it even shipped (conveniently bricking my existing phone two days before I'd have this one in hand.) Maybe it was activated in AZ and that has polluted its ability to tell time somehow. On the other hand, it might just be that the tower location database is unaware of the correct timezone for (some of?) the towers in NM.

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ajnevares1
Specialist - Level 1

it could be the activation, although I heard since it has a SIM, restarting the phone or pulling the SIM is equivalent to the *228 on 3G phones, so your phone should have corrected itself/updated roaming to a local tower by now. I thought that was my issue as well because I got the phone while in Cali, and have been in AZ for the last few months. Ive tried replacements, resets and new SIMS and nothing. I think we just have to resort to manually selecting the time zone as the only work around...which bites!

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deniserrt
Newbie

I got the ICS update (finally) on 8/3/12.  It did NOT fix the time zone issue.   I live in Albuquerque, NM.  My Rezound switches back and forth at will from mountain standard time to mountain daylight time.  I'm very disappointed with the fact that it wasnt fixed in the update.  When I speak with Verizon, they say I can have my phone replaced with a refurbished phone but it would be the same phone.  Why would I want the same phone if the problem still exists and wasn't properly addressed by the update?  I have a near new phone with this problem.  One rep. told me that my phone could be replaced under warranty with a refurb. phone that was had the same 4G and same options and would be at least as good as my phone, if not a better phone.  When I called back to discuss what I needed to do, another rep. told me "Oh no, you will receive a refurbished Rezound under your warranty".  WTH?  Loyal Verizon customer paying my $200.00 per month for 14 years.  Little by little they will squeeze us unlimited data customers out.  Maybe they don't even know why the time zone problem is occuring.  Can't set the time and time zone or your apps like mobile banking won't work as they need "real time".  Thanks for nothing Verizon.

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