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Anyone having Exchange ActiveSync toubles with latest update?
mbutlermd
Newbie
‎06-05-2014 02:31 PM

Recent  software update on June 4th.  Now my HTC one will not sync my Microsoft Outlook contacts.  All I get is useless phone numbers instead of names on the text messaging area and phonebook. Active Sync does work for email, tasks, and calendar, but not any of my contacts from Microsoft Outlook.  I think it works for my gmail contacts however.

I get this message: "Sync is currenlty experiencing problems.  It will be back shortly."  It hasn't worked in two days now.

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Re: Anyone having Exchange ActiveSync toubles with latest update?
vzw_customer_support
Customer Support
‎06-07-2014 02:40 PM

mbutlermd,

I am sorry to hear your Microsoft Outlook contacts are not syncing to your phone since the upate. I know how much I rely on my contacts so I am sure this is annoying for you. Please remove email account, do fast book and then readd account. http://vz.to/1p7DkfE

KarenC_VZW
Follow us on Twitter @VZWSupport

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Re: Anyone having Exchange ActiveSync toubles with latest update?
mbutlermd
Newbie
‎06-05-2014 03:05 PM

A reply on another thread worked for me: Delete the account then add it back. Open the mail app and delete your exchange account (Settings > Delete Account).  Then re-add your Exchange account.  After this my Exchange contacts showed up again.

Problem solved.

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Re: Anyone having Exchange ActiveSync toubles with latest update?
vzw_customer_support
Customer Support
‎06-07-2014 02:40 PM

mbutlermd,

I am sorry to hear your Microsoft Outlook contacts are not syncing to your phone since the upate. I know how much I rely on my contacts so I am sure this is annoying for you. Please remove email account, do fast book and then readd account. http://vz.to/1p7DkfE

KarenC_VZW
Follow us on Twitter @VZWSupport

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