I just got back from my Verizon store. I had gone there this morning to ask about the $30.00 unlimited Hotspot and was assured that I would have that plan. This afternoon I called 611 three times and each time the rep told me that no, the unlimited data was going away and did I want to sign up for the $20.00/2GB plan. Each time I said no and then went back to my Verizon store. I explained the discrepancy between what they were telling me and what phone support was telling me and asked them if anyone at Verizon knew what was going on. The manager had the rep get on his computer and he signed me up for the $30.00 plan and printed me a receipt. I asked him if I would have been given the choice the next time I tethered my laptop and he said he didn't know. I then asked him if I would have lost the unlimited data if I hadn't come in and signed up for it and he said he really didn't know that either and that most of the time they don't know much more than we do. So, just for the heck of it, I asked him why his name was spelled differently on his business card and his name tag. He said for the same reason the fax number on the card is incorrect. I decided to stop asking questions since my confidence level was dropping every time I asked one.
So anyway, I'm now paying $30.00 a month for the hotspot which is hopefully unlimited. I'm beginning to wonder if the phone support was pushing the $20.00/2GB plan to get people from chosing the unlimited, or if they're all really just as confused as we are.
