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Apps and New Phone

i have two questions 1)i have an old verizon phone a friend gave me to use because my phone keeps getting worse and quite frankly idk how much longer it will do i go about getting all of my information and number moved to this phone 2)i removed the sd card and put it into my 'new' phone.i put it back into the original phone and now there are certain apps that will not open.why and how do i fix this?-Stephanie

Re: Apps and New Phone
Customer Support

Hey there einahpets15,

I'm sorry to hear that you are having issues with your phone! We absolutely want to make sure that we get you back up and running.

Which make and model device do you have? What issues are you having with it? Any physical or water damage?

Activating the phone that your friend gave you is quick and easy. Visit for steps on activation. Use this tool,, for assistance with transferring contacts.

Some apps may not be compatible with the phone you are trying to activate which is why they are not working.

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