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Audio on thunderbolt
completetree
Member

 recently my htc thunderbolt i got less than a month ago started acting up and i got a new one and its doing the same thing right out of box. is anyone else having this issue.

 

when i call somone or if somone calls me they cant hear me talk,  or if im in the middle of a conversation  they cant hear me like my phone auto goes in to mute mode but im not turning the mute on .

 

 was just wondering if anyone else is having this issue .

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Re: Audio on thunderbolt
rsuri2
Member

I've had this happen to me on occassion..

 

My wife had the problem occur a lot as she uses her phone a lot.  When she first got the TBolt, the issue you described happened occassionally.  She got a new TBolt and it happened a lot.  A Verizon tech said sometimes it's an issue with the account.  

 

It still happens to me on occassion.  I haven't called Verizon Tech Support to fix it as of yet.  I'm hoping the new software release will fix it.

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Re: Audio on thunderbolt
EdW_VZW
Verizon Employee

Hi Rsuri2, 

 

Thank you for your feedback. The issue you mentioned with the audio muting some calls on the Thunderbolt is a known concern that has been lifted up to the product manufacturer and management. This concern will be reviewed and if there is a released fix for the issue provided, it can be listed under solutions for known product issues as it relates to the device at our website. 

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