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Backup assistant problems
Carrie511
Member

It was necessary to do a factory reset on my daughter's HTC Rhyme.  Prior to doing that we backed up her contacts with backup assistant.  Now, in trying to restore contacts i get a message saying "Error Unable to connect to the server".  Any help?

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Re: Backup assistant problems
vzw_customer_support
Customer Support

Hi Carrie511,

Oh my! I know how important it is to have your contacts on your phone. Let's get this fixed. Reset your sync services on the device. Go to settings>applications>manage applications>all>sync services>clear data(select ok)>force stop. Once completed, click on the Backup Assistant application and it should allow you to start the sync process. Have a great day!

Pamelaf_vzw
Follow us on twitter @vzwsupport

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