Battery Exploded

[a_baker]

My HTC Thunderbolt was powering itself off when the internal battery monitor showed a 50% charge, so I ran a google search. One "Tip" suggested removing the battery pack and checking it for bulges. Sure enough, the battery pack is bulging. It went on to suggest that a cell inside the battery has exploded, and that I should not place it back in my device.

I'm not sure what to do from this point. The battery is model BTR6400B.

[B33]

That is Correct don't reinstall it)   Make sure you handle the Battery Cautiously, just as an added pre-caution I would use gloves and put it into a container of some sort, Then call your Local landfill or Call the your Local Verizon Corporate store and ask them to Dispose of for you.. Don't just throw it in the Trash..

[a_baker]

I put the battery in an altoids tin and set it aside. I know that it's illegal to dispose of such things in the garbage. By not knowing what to do from this point, I meant get my phone working again. The phone itself is not damaged.I believe I've been paying for TEC Asurion, but the reps at the local verizon store are jerks. When I went in to buy a screen protector, they told me to buy a new phone.  I'm very happy with my phone and it's current features, my only problem is an exploded battery. Should I ask for a manager or get an appointment before going in, to avoid a snarky clerk?

[B33]

Na you don't half to go the appointment Route, If you'd rather talk to a Manager that should be no problem as long as there's one Free to help ya but more in likely they'll put ya back with a Rep again as this has happen lately with me I think it just way of the new way the stores are handling paper work and such.. As for the battery if Verizon still has then in stock at the Ware House they'll send ya one but if there not stocking them any longer then you'll more in likely will have to find one on Amizon or like through a On-Line site Like Droid Life..

[a_baker]

Do you know If the insurance would cover this?

[#6]

For what trouble you are going through it is doubtful the battery will be replace by Asurion.

Just go online or to the Verizon store or any retailer that sells batteries for that make of device and just buy it yourself.

You will avoid a whole lot of headaches.

Good Luck

[Ann154]

A replacement battery for the HTC Thunderbolt won't be available from Verizon Wireless anymore. I would suggest checking Amazon, eBay, and other online retailers for a new battery.

[#8]

Yep that is what I told the poster. I remember a online site like Battery World or something like that. Wonder if it still operates?

[Ann154]

Elector you wrote going to a Verizon store as a suggestion to the OP for a new battery. I was merely pointing out to not bother with the Verizon store and go straight to the online retailers.

[#10]

I don't see where I disagreed with you?

For my old spectrum the corporate store had my battery but alas it did not function. They took it back and ordered it for delivery.

That one did work. Many times due to an age of a device the battery may not be right in the Verizon store or warehouse, that was why I also stated to go to another place to purchase it.

[B33]

Your Very Correct.. With a Sealed battery as in my phones the i have only solution there is with them when they go bad is send them in.. hens forth the reason I always wanted a second line so I could still have a phone that i could use when the other was down..

[B33 · Accepted solution]

As Big E stated, on the battery if you've had the battery for a long time past it's warranty period it's best to find one online or they may have that battery at Like Best Buy..

Here's the standard Thunderbolt Battery Via Amazon..  I searched using the Number you Provided  

http://www.amazon.com/New-Oem-Btr6400B-Battery-Thunderbolt/dp/B0051VHZW4

[a_baker]

I went ahead and ordered one off amazon, as suggested. However, I had to take my mom to a Doctor's appointment out in Eastlake CA, so I went to that store, just in case. The difference between that store and the Chula Vista H street location was night and day. First, they had the phones lined up for view/display, they had friendly staff, and even better, no waiting. Unfortunately I can't remember how to spell the associates name who helped me, but she took a ton of time to try and save me money on my bill. Considering I only went in for an exploded battery, I was impressed. I'm going to be able to drop $20 from my bill!

Specifically, this was at:

2015 Birch Rd #1805

It only took them about two minutes to check on the battery. I totally understand why they can't get a three year old battery. I was just hoping to cut out the middle man of Amazon.

They had pretty poor reviews on Google, which just boggles the mind. I've rarely received better customer service.

[B33]

Yea I can for sure agree with ya on that with the stores, Just about were ever you live you will possibly experience the good or the bad in the staff's help..

[vzw_customer_support]

a_baker

Let's see what we can do to get you a working battery again. What kind of device are you using? Was there any kind of physical or liquid damage to the device at all? So you don't have to make a trip into the store I can review what options we might have. I did request to follow you. If you can accept that request and follow me back. Once we are following each other can you please send me a Direct Message? Here is a link on how you can start the Direct Message: http://vz.to/1fbIKzK I hope to hear back from you soon.

Kevin_R

Please follow us on Twitter @VZWSupport 

[a_baker]

I stopped at store #1805. The representative there told me that Verizon is unable to order a replacement battery, and advised me to order a new battery from Amazon. The battery arrived from Amazon today, 5/12/14. Currently I have it charging directly from the HTC charger that came with the phone. When the charge is complete, I will update this post.

[B33]

Hey That's Great to hear you found a battery and it's charging up.. we'll waiting for the results.. b

[a_baker]

Phone is working. I tried to post this from the phone, but the verizon community login would not take my phone number as the username. I am able to access the site just fine from my PC.

The only issue I had once the phone turned on was that google flagged the mail client as suspicious. I have since been able to resolve that issue.

After 57 minutes of use, including Youtube videos, Mail client setup, and Light web browsing, the battery is at 76%. Not bad at all.

Should I make a new thread about my issue logging in to the community forum from my phone?

[B33]

Na to bad at all,  as for the flooding from emails and text my phone's have done that as well)  it's just catching up  On the battery let it go down to 1 or 2%  left  then I'd charge it with phone off that way the battery gets a good charge with out any interruptions.. I always charge my phones this way and when it done and you turn it back on the phone will refresh it's self.. but all sounds good so far glad it working for ya.. b 

[vzw_customer_support]

I know this is a major concern a_baker. Is the phone damaged physically or by water? I recommend stopping by a corporate store to have a hands on evaluation. Here is the store locater http://bit.ly/3SdsA . Is your phone still under the one year manufacture warranty? This may have to be replaced.

KinquanaH_VZw
Follow us on Twitter @vzwsupport

[a_baker]

It looks like my problems logging in to the community from my phone stem from jive. I'm not sure how to resolve that issue. Battery is still going strong off the first charge.