Battery Exploded

My HTC Thunderbolt was powering itself off when the internal battery monitor showed a 50% charge, so I ran a google search. One "Tip" suggested removing the battery pack and checking it for bulges. Sure enough, the battery pack is bulging. It went on to suggest that a cell inside the battery has exploded, and that I should not place it back in my device.

I'm not sure what to do from this point. The battery is model BTR6400B.

Accepted answers

B33

As Big E stated, on the battery if you've had the battery for a long time past it's warranty period it's best to find one online or they may have that battery at Like Best Buy..

Here's the standard Thunderbolt Battery Via Amazon.. I searched using the Number you Provided

http://www.amazon.com/New-Oem-Btr6400B-Battery-Thunderbolt/dp/B0051VHZW4

All comments

B33

That is Correct don't reinstall it) Make sure you handle the Battery Cautiously, just as an added pre-caution I would use gloves and put it into a container of some sort, Then call your Local landfill or Call the your Local Verizon Corporate store and ask them to Dispose of for you.. Don't just throw it in the Trash..

a_baker

I put the battery in an altoids tin and set it aside. I know that it's illegal to dispose of such things in the garbage. By not knowing what to do from this point, I meant get my phone working again. The phone itself is not damaged.I believe I've been paying for TEC Asurion, but the reps at the local verizon store are jerks. When I went in to buy a screen protector, they told me to buy a new phone. I'm very happy with my phone and it's current features, my only problem is an exploded battery. Should I ask for a manager or get an appointment before going in, to avoid a snarky clerk?

B33

Na you don't half to go the appointment Route, If you'd rather talk to a Manager that should be no problem as long as there's one Free to help ya but more in likely they'll put ya back with a Rep again as this has happen lately with me I think it just way of the new way the stores are handling paper work and such.. As for the battery if Verizon still has then in stock at the Ware House they'll send ya one but if there not stocking them any longer then you'll more in likely will have to find one on Amizon or like through a On-Line site Like Droid Life..

a_baker

Do you know If the insurance would cover this?

Verizon_Support

I know this is a major concern a_baker. Is the phone damaged physically or by water? I recommend stopping by a corporate store to have a hands on evaluation. Here is the store locater http://bit.ly/3SdsA . Is your phone still under the one year manufacture warranty? This may have to be replaced.

KinquanaH_VZw

Follow us on Twitter @vzwsupport

Verizon_Support

a_baker

Let's see what we can do to get you a working battery again. What kind of device are you using? Was there any kind of physical or liquid damage to the device at all? So you don't have to make a trip into the store I can review what options we might have. I did request to follow you. If you can accept that request and follow me back. Once we are following each other can you please send me a Direct Message? Here is a link on how you can start the Direct Message: http://vz.to/1fbIKzK I hope to hear back from you soon.

Kevin_R

Please follow us on Twitter @VZWSupport

a_baker

I stopped at store #1805. The representative there told me that Verizon is unable to order a replacement battery, and advised me to order a new battery from Amazon. The battery arrived from Amazon today, 5/12/14. Currently I have it charging directly from the HTC charger that came with the phone. When the charge is complete, I will update this post.

a_baker

It looks like my problems logging in to the community from my phone stem from jive. I'm not sure how to resolve that issue. Battery is still going strong off the first charge.

B33

Hey That's Good to hear...