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Upgraded to 4.4.3 last night. Now Visual VM wont work. Message says, "Due to change in your phone, we need to update your Voice Mail Service." So I click update and subscribe to basic. Then another click to subscribe. Then error message comes up, "Sorry, we ran into a problem with your order. Please call customer service." I called Verizon and they can't help. Yes I pay for Visual VM. Never had the issue until I just updated the Droid software.
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quiggy3,
Great to hear everything else works fine. Please power cycle your device after you have updated the services. This will resolve the issue and you will get your messages.
RobinD_VZW
Follow us on twitter @VZWSupport
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Help is right here quiggy! May I ask are you able to use other services on your HTC One w/o any issues? For example, are you able to browse the web and download apps? Also, are you able to access your voicemail by calling *86? If not then please share the error message so we can take a look.
Thank you...
ArnettH_VZW
Follow us on Twitter @VZWSupport
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Everything else on the phone works normal. I have always used the native messages app to get visual VM and text. Texts work fine also. I can access VM by dialing in. The error messages when I try to subscribe are all in the original post. Again below.
Message says, "Due to change in your phone, we need to update your Voice Mail Service." So I click update and subscribe to basic. Then another click to subscribe. Then error message comes up, "Sorry, we ran into a problem with your order. Please call customer service."
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quiggy3,
Great to hear everything else works fine. Please power cycle your device after you have updated the services. This will resolve the issue and you will get your messages.
RobinD_VZW
Follow us on twitter @VZWSupport