Can't get Visual VM on HTC One after 4.4.3 update

[quiggy3]

Upgraded to 4.4.3 last night.  Now Visual VM wont work.  Message says, "Due to change in your phone, we need to update your Voice Mail Service."  So I click update and subscribe to basic.  Then another click to subscribe.  Then error message comes up, "Sorry, we ran into a problem with your order. Please call customer service."  I called Verizon and they can't help.  Yes I pay for Visual VM.  Never had the issue until I just updated the Droid software.

[vzw_customer_support]

Help is right here quiggy! May I ask are you able to use other services on your HTC One w/o any issues? For example, are you able to browse the web and download apps? Also, are you able to access your voicemail by calling *86? If not then please share the error message so we can take a look.

Thank you...

ArnettH_VZW
Follow us on Twitter @VZWSupport

[quiggy3]

Everything else on the phone works normal.  I have always used the native messages app to get visual VM and text.  Texts work fine also.  I can access VM by dialing in.  The error messages when I try to subscribe are all in the original post. Again below.

Message says, "Due to change in your phone, we need to update your Voice Mail Service."  So I click update and subscribe to basic.  Then another click to subscribe.  Then error message comes up, "Sorry, we ran into a problem with your order. Please call customer service." 

[vzw_customer_support · Accepted solution]

quiggy3,

Great to hear everything else works fine. Please power cycle your device after you have updated the services. This will resolve the issue and you will get your messages.

RobinD_VZW

Follow us on twitter @VZWSupport