Cannot get OTA update

sarnovskys · ‎02-01-2012

I have been trying to get any update for my TB since early november. I'm still at 2.2.1 and have not been able to receive any updates. On choosing check status, I have everything blank except Source: Verizon Wireless. All of the other options are blank. When I try to get the update, it says it is checking for a new update, and then just force closes itself. How can I get my phone to update?

crshinn · ‎02-02-2012

You might have to do a factory reset and then try to do the update.

sarnovskys · ‎02-02-2012

I have tried that three times prior to posting this, and it does not correct the problem.

crshinn · ‎02-02-2012

Have you ever been successful in getting OTA updates? When did you get the phone?

DionM_VZW · ‎02-06-2012

Hello Community Members!! Hello to you specifically, sarnovskys! I'm sorry to see that you're having trouble getting the software updated on your Thunderbolt. I can help! If you still need assistance, please send me a Direct Message by hovering your mouse cursor over my name and then selecting Direct Message. I'll need to know your name, your mobile number, and a good time of day for me to call you. Thanks!

DionM_VZW

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