Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Cannot get OTA update
sarnovskys
Member

I have been trying to get any update for my TB since early november. I'm still at 2.2.1 and have not been able to receive any updates. On choosing check status, I have everything blank except Source: Verizon Wireless. All of the other options are blank. When I try to get the update, it says it is checking for a new update, and then just force closes itself. How can I get my phone to update?

0 Likes
Re: Cannot get OTA update
crshinn
Novice

You might have to do a factory reset and then try to do the update.

0 Likes
Re: Cannot get OTA update
sarnovskys
Member

I have tried that three times prior to posting this, and it does not correct the problem.

0 Likes
Re: Cannot get OTA update
crshinn
Novice

Have you ever been successful in getting OTA updates?  When did you get the phone?

0 Likes
Re: Cannot get OTA update
DionM_VZW
Verizon Employee

Hello Community Members!! Hello to you specifically, sarnovskys! I'm sorry to see that you're having trouble getting the software updated on your Thunderbolt. I can help! If you still need assistance, please send me a Direct Message by hovering your mouse cursor over my name and then selecting Direct Message. I'll need to know your name, your mobile number, and a good time of day for me to call you. Thanks!

DionM_VZW

Follow Us on Twitter! www.twitter.com/vzwsupport

0 Likes