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Check your contacts, Skype could break Google Contacts sync w/ICS
JRAHNBO2
Novice

This is both an observation and a request for help. I "fixed" this problem by removing Skype but would still like to be able to install Skype.

So when ICS came out it bricked my Thunderbolt. I had to get a refurbished TB which of course arrived with a clean factory reset and once everything was brought up to date and ICS was upgraded I've actually been a little happier with this Thunderbolt than my original one as it doesn't have the dropped 4G issue as much and can get 3G connections whereas my original phone was either 4G or 1X only.  Anyway, that has nothing to do with the problem its just a little background info. 

I noticed a few days ago that my Google contacts had not had a sync since 2/12/13 which is the day after I got the replacement TB and would have been re-installing apps and all the stuff you have to do with a new phone.  Since I don't update contacts all that often it took me this long to notice the problem.  When I went in to sync settings for contacts and tried to force sync a message would very quickly pop up that said there was a temporary problem with sync and it would be back shortly.  All other forms of sync have been working fine (Mail, calendar, Chrome, Currents, etc). So I left contacts sync off for a day then turned it back on only to get the same error message and no sync took place. I started to worry more about it then and researched the problem.  One common thing I found among people that had this problem and the apps I had installed was Skype. Well, that was easy enough so I uninstalled Skype.  FYI, in the Skype sync settings I had all the options turned off.  Turning them on before I removed Skype didn't help the Google Contacts sync.   After I removed Skype I went back to my contacts on the TB and saw all my contacts were gone!  I immediately made a backup from the desktop of my contacts which is something I do occasionally anyway just in case. I then forced a sync of Google Contacts and everything worked and my contacts on the phone were brought up to date although I lost a few changes I had made on the phone itself between the 12th and today. So for now having contacts work properly is more important than having Skype and I can live without it.  If you have Skype on your TB you might want to check that your contacts sync is up to date.  If you have encountered this issue and know how to have Skype on the TB w/ICS and not break Google Contacts sync then please share. Smiley Happy

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Re: Check your contacts, Skype could break Google Contacts sync w/ICS
Ann154
MVP MVP
MVP

I had also noticed, my Thunderbolt hadn't synced the contacts since the night I did the ICS update. I tried a couple of things on my phone, but they didn't sync until I did some contact management through the Gmail account online with my computer. I am still checking to verify it continues to sync.

Even if it doesn't sync, I don't change my contacts that often for it to be a problem yet.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Check your contacts, Skype could break Google Contacts sync w/ICS
JRAHNBO2
Novice

Ann that's the good thing for me too that I don't update contacts that often although when I do its most likely urgent because I add destinations to contacts on the desktop that I plan on using the Bolt's GPS to navigate too.  Just for my own curiosity do you have Skype installed too?

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Re: Check your contacts, Skype could break Google Contacts sync w/ICS
Ann154
MVP MVP
MVP

No, I don't have Skype installed. I never have.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Check your contacts, Skype could break Google Contacts sync w/ICS
Ann154
MVP MVP
MVP

I just checked my Tbolt by going into Settings >Accounts & Sync > Gmail account and watched it sync the account. It completed the sync including the contacts updated their sync date to just now.

There reason I knew it would definitely sync when I opened that view was because I had turned off all the data connections overnight.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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