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Checking for new Sortware Update on the device

When I go to: Menu, Settings, then Software Update and check for new softward, it checks for a really long time and then says "ERROR SERVICE UNAVAILABLE Check for Softwar Update under SEtting whjen service is available". Yet i do have service. My husband bought a Thunderbolt the same day I did and his is doing this too. This worked when we first got the phones, but its been doing this for about 3 days. We are in a 3G area which I know has issues, but it does the same thing when the phone is in a 4G area. I know that updates are sent via text, but this feature shoud still work like it did when we bought the phone. What going on???

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GreenRobot

Mermaid wrote:
When I go to: Menu, Settings, then Software Update and check for new softward, it checks for a really long time and then says "ERROR SERVICE UNAVAILABLE Check for Softwar Update under SEtting whjen service is available". Yet i do have service. My husband bought a Thunderbolt the same day I did and his is doing this too. This worked when we first got the phones, but its been doing this for about 3 days. We are in a 3G area which I know has issues, but it does the same thing when the phone is in a 4G area. I know that updates are sent via text, but this feature shoud still work like it did when we bought the phone. What going on???

Switch your Thunderbolt to 1X then check for updates. For some reason it will let you get it that way and won't give the ERROR. I did it on two Thunderbolts yesterday took about 45 min to download each. I used the LTE on/off app to swtich to CDMA only then just wait for the 1X to pop up and go to settings and check for for updates.

Mermaid

I'm doing it successfully. But is this the infamous update that's announced on VErizon's site that is supposed to "enhance 3G connectivity", etc. that was released yesterday and is supposed to be texted to me????? Or is this one a different update?- it says "downloading firmware".

Ann154

Mermaid wrote:
I'm doing it successfully. But is this the infamous update that's announced on VErizon's site that is supposed to "enhance 3G connectivity", etc. that was released yesterday and is supposed to be texted to me????? Or is this one a different update?- it says "downloading firmware".

They usually don't text you that an update is available until about a week or so after it was released. At that was what my experience was with my Eris.

Mermaid

so this one I have downloaded as per your instructions right now is the same one we've been waiting for that was released yesterday Fril. May 13 and has been announced on Verizon's site as coming out that will "enhance 3G connectivity" amongst other things?? it's the same one??

fanman2

The software number on my phone is "1.13.605.7"....and there are NO #s after the 7....AND....I am having the random reboot problems that EVERBODY is talking about elsewhere in the VZW support community forums and lots of other forums on the net.

@ is YOUR problem with this phone's firmware and/or software?!?!?!

Ann154

Yes, the update is installed on your phone, Mermaid! Congratulations!

stangz71

GreenRobot

Thanks for your suggestion on using LTE on/off, it worked like a charm.

stangz71

GreenRobot

Thanks for your suggestion on using LTE on/off, it worked like a charm.

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