Choose your cart
Choose your cart
Receive up to $500 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $500 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 12/23/22 and 2/16/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Excludes Verizon Prepaid plans.
Got my TB HTC on Saturday and was aware of some data issues that day. As of today, Tuesday I am still having problems.
As long as I am at home or at work where I have access to a Wifi, I get data fine. As soon as I leave home/work I get nothing. I have been researching different fixes from different forums, and none have seem to addressed my problem.
I have disabled 4g, I've pulled the battery numerous time, I've messed with the Mobile network settings and nothing is working. Please let me know if anyone else has had these problems. I'm in Denver so it should be on the 4g network. If nothing helps I will take back on Saturday and wait for the Bionic in June.
Solved! Go to Correct Answer
You're not alone. I've been having problems since Saturday. Central Ohio just outside of Columbus but still well within the 4G zone for both work and home. 4G stopped at home first but was ok at work. I could force 3G with the Phone Info app at home on Sunday and Monday. Today (Tuesday) the network is completely gone both at home and work, 4G and 3G. I tried the Rev.A trick (in the other thread here) but I get nothing. I called the sales rep that sold us our phones and was told that they do have something in their alerts about outages all over the network but they they were still supposed to troubleshoot it as if it was the phone. Needless to say, I passed on that idea and am currently waiting it out and using WiFi when available.
UPDATE: Everything came back alive for me yesterday, both at work and at home. No changes were made to the phone. As most were speculating, was probably just Verizon working out issues with their network.
So I called Verizon on Monday and put in a ticket with technical support. According to Verizon rep, the day I activated there were issues with data, so my phone never properly finished the setup. Just recevied a call from Verizon and they did a factory reset, and now everything is running great. I will keep you posted if I run into any other issues, but it is now taken care of.
If anyone is having problems, put in a ticket!!
Thanks for all your help!!