With all the Dead Zones that Sprint has, you might have yourself a useless phone anyhow.
I called Verizon witin minutes of the outage. They knew nothing at the time, but the girl did tell me about some outages in Germany, California, and one other place. She took the time to check into surrounding areas and had to reports. It takes time to get information across.
The girl asked me to check with someone else I knew in the are with a data phone. I know no one close by. So, after about 45 mins, I called the local Verizon Store. The girl told me that there were Data issues and that a service ticket was issued shortly prior to my call and the Verizon was working on it. Within about 10 minutes after the call, I had solid 3g service, which is fine, but was expected to be a few hours before all data (including 4g) was back up and running.
A couple hours is one thing, a couple days another. I can live with the couple hours and it shows that Verizon go people on the issue right away as y data came back. All providers will encounter issues, especially when your as big as Verizon. As for Sprint, the question is, "Can they get people fixing these issues as fast as Verizon, especially on a Sunday??"
Yes, the store employee should'ny have put a new SIM card in. He/She should've realized that all the Demo phones were experiencing the exact issues and ralized it wasn't isolated to the phone.
-Cybie
