So I've been having this problem for a little over a month now since they sent out the firmware update. Right now I'm currently on build number 1.12.605. And when I go to software update and do check new it tells me there is a new software update and when I click okay it goes for a few sec and then I get the error download failed and then it goes back to the software update screen. Any help on this would be great. Thanks!
I did a battery pull and still getting download failed.
chickltt7,
Good Afternoon!
Can you verify if the other data services are working on your device? Like the Internet, Email, Google Talk? If we can determine that it is an issue with the Market, we can better resolve the issue. You can perform a master reset as a troubleshooting step. If you do not want to do that at first, I would recommend contacting Google through support on their Android support page so they can correct the Market internally.
Thank you!
OMG ... If you haven't installed the dreaded 1.13 update yet, DON'T! That's the one causing all the problems with multiple reboots and other heinous issues people have been suffering. Keep the 1.12 version you have and be thankful you have it until a more stable update is released. Don't install any update until it's been out a little while and watch the forums for complaints before you do.
chickltt7 wrote:So I've been having this problem for a little over a month now since they sent out the firmware update. Right now I'm currently on build number 1.12.605. And when I go to software update and do check new it tells me there is a new software update and when I click okay it goes for a few sec and then I get the error download failed and then it goes back to the software update screen. Any help on this would be great. Thanks!
you have the original firmware. KEEP IT! you don't want anything to do with the update as it fixed nothing and ruined many devices.
gina7289 wrote:
Don't do it so horrible but HTC won't allow it to go thru I think. Why did the verizon rep think it was a market thing. That person should know it has to do with A software update. Is it true hotspot 4g $30 for unlimited
that's what i read. they are rumored to be just going to a straight $30 for unlimited on hot spot. i guess we'll see. it's now July 7th.
Thanks everyone but now I still can't download the latest one that came out that. When I go to settings and check new it tells me i have a new software update that is 73.74 MB and when I click on okay to download that one I get download failed again.
chickltt7 wrote:Thanks everyone but now I still can't download the latest one that came out that. When I go to settings and check new it tells me i have a new software update that is 73.74 MB and when I click on okay to download that one I get download failed again.
It sounds like the update has already been pushed to your phone since it is showing available. Are you showing 3G on your phone or connected to Wifi? I would suggest turning off Wifi if it is on. Make sure you have good signal and the battery is at least half full. Try pulling out the battery and checking for the upgrade again. If it is still failing, you may need to submit a factory reset and the update should come thru after that. I would suggest waiting a few days before trying the reset just in case there is a delay. A factory reset will wipe all data from the device, it will not delete anything on the SD card. You will need your Gmail to setup the phone again.
Yeah my phone is showing 4G and I have a full signal. I will wait it out because I'm not trying to do a factory reset if I don't have to.
We received some information that some devices don't have the update yet and it will be pushed by 7/18 (of course dates are subject to change). If it's still not available by then, please send me a PM with your name and number so I can do some further troubleshooting.
MarquiaF_VZW wrote:We received some information that some devices don't have the update yet and it will be pushed by 7/18 (of course dates are subject to change). If it's still not available by then, please send me a PM with your name and number so I can do some further troubleshooting.
Your kidding right?
I really can't wait 5 more days. 6 days have already gone by.
I have 3 Thunderbolts and not one of them have it.
A coworker just got the phone last week and it got the update last Sunday.
They should have it set up so that vzw tech's can "force push" to a specific user. My phone is my 2nd of the Tbolts and has been a rebooting nightmare (as was the first). I would think that since my record clearly shows the number of times I've called, etc, they would have a "hot button" that would push my ESN to the top of the pile, since this apparently fixes the reboot issue....
What they should do is let everybody be able to to a manual update now.
Then you can still do staggered automatic rollout over time.
Also why is this update not available on a wireless network option instead of only the 3G or 4G network?
Wow, can't believe its day seven and still no update!
Lt-Belspur wrote:What they should do is let everybody be able to to a manual update now.
Then you can still do staggered automatic rollout over time.
Also why is this update not available on a wireless network option instead of only the 3G or 4G network?
it's not only 3g or 4g for many of us. i had to force it to 1X to find and get the update, which then took 2 hours because on 3g or 4g my phone couldn't find it.....but on 1X it was right there (this is the case for many users, if you haven't tried it yet). also, there is a manual way. it's not through verizon and would require you to do a factory reset (but no root is needed)...but if i were having the reboots, i would do it. WAY easier to set your phone back up than to deal with constant reboots.
AZSALUKI wrote:
Lt-Belspur wrote:What they should do is let everybody be able to to a manual update now.
Then you can still do staggered automatic rollout over time.
Also why is this update not available on a wireless network option instead of only the 3G or 4G network?
It's not only 3g or 4g for many of us. I had to force it to 1X to find and get the update, which then took 2 hours because on 3g or 4g my phone couldn't find it....But on 1X it was right there (this is the case for many users, if you haven't tried it yet). Also, there is a manual way. It's not through Verizon and would require you to do a factory reset (but no root is needed)..But if I were having the reboots, I would do it. WAY easier to set your phone back up than to deal with constant reboots.
I have tried every thing on this forum. Still after 7 days nothing. I had a phone chat with tech support on Monday. He was a very nice guy. Even sent an E-Mail with his contact information. I have sent him an update every day. But I get no response back.
The bad thing is I have had 3 of these phones for 2 months now. I spent $852.00 on 5 phones. I spend over $600.00 per month on Verizon services for my home and business.
I love their products and services, but customer support is terrible. Everybody I talk to in support is great, but there is no follow through on getting the issues resolved.
Verizon, can you hear me now.
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