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Email problems
Irish60
Member

Anyone having problems with emails not being sent, specifically with outlook 2010. I recently have not been able to send emails using my outlook/ road runner email. Email functions properly from my desktop/laptop. My Thunderbolt keeps saying it is not a valid email acct.

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Re: Email problems
Not applicable

Android Roadrunner Settings:

 

It is most likely your email settings for the incoming and outgoing server.  It tries to auto-configure the settings, but if not, you would need to input the correct settings.

 

I actually talked to Roadrunner, and they said the outgoing mail server for phones is mobile-smtp.roadrunner.com port is 587.

Also, ensure Authentication is checked but SSL is not

 

If you use the normal outgoing mail server the messages will not be sent. They block their regular outgoing mail server if you are not using their Internet connection. 

 

Step 1 - Remove the account altogether.

 

Step 2 - Re-add the account and ensure it checks for settings automatically

 

Step 3 - Once you re-add it and it auto-configures the account, you need to edit it.  From main screen, press menu> settings> accounts & sync, touch Roadrunner account> Account settings> account settings again> next> next again> here you need to ensure my bolded settings above are put in properly:

 

1) Login required is checked.

2) Username is full email address username@area.rr.com 

3) Password is standard email password 

4) SMTP server: mobile-smtp.roadrunner.com

5) Security type: None

6) Server port: 587

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Re: Email problems
bearone21
Leader
if i'd used info from my isp, cox.west i still wouldn't have pop3 email as they suggested 110/pop and 587 smtp.

you say rr recommends auth, no secure on smtp server, this list is different still for rr.
Click on ISP name link for more detailed set-up instructions:




POP3/IMAP Account Server Type Incoming Server Incoming Port Use secure server Verify Cert. Outgoing Server Outgoing Port Use secure server Verify Cert.
Aim.com IMAP4 imap.aim.com 993 (or 143) Yes Yes smtp.aim.com 465 (or 587) Yes Yes
aol.com IMAP4 imap.aol.com 993 (or 143) Yes Yes smtp.aol.com 465 (or 587) Yes Yes
Aim.com POP3 pop.aim.com 995 Yes Yes smtp.aim.com 587 Yes Yes
aol.com POP3 pop.aol.com 995 Yes Yes smtp.aol.com 587 Yes Yes
att.net POP3 pop.att.yahoo.com 995 Yes Yes smtp.att.yahoo.com 465 Yes Yes
bellsouth.net POP3 pop.att.yahoo.com 995 Yes Yes smtp.att.yahoo.com 465 Yes Yes
charter.net IMAP4 mobile.charter.net 993 No No mobile.charter.net 587 No No
charter.net POP3 mail.charterinternet.com 110 No No smtp.charterinternet.com 25 No No
comcast.net POP3 mail.comcast.net 995 (or 110) No No smtp.comcast.net 587 No No
cox.net POP3 varies by location 995 (or 110) Yes Yes varies by location 587 (or 465) No No
earthlink.net POP3 pop.earthlink.net 110 No No smtpauth.earthlink.net 587 (or 25) No No
excite.com POP3 pop3.excite.com 110 No Yes smtp.excite.com 25 (or 587) No Yes
flash.net POP3 pop.att.yahoo.com 995 Yes Yes smtp.att.yahoo.com 465 Yes Yes
gmail IMAP4 imap.gmail.com 993 Yes Yes smtp.gmail.com 465 Yes Yes
Go Daddy Accounts POP3 pop.secureserver.net 995 (or 110 w/out Secure connection) Yes Yes smtpout.secureserver.net 465 (or 25 w/out Secure connection) Yes Yes
hotmail POP3 pop3.live.com 995 Yes Yes smtp.live.com 587 No Yes
lycos.com POP3 pop.mail.lycos.com 110 No Yes smtp.mail.lycos.com 25 (or 587) No Yes
mac IMAP4 mail.mac.com 993 Yes Yes smtp.mac.com 25 (or 587)
No No
me IMAP4 mail.me.com 993 Yes Yes smtp.me.com 25 (or 587) No Yes
mindspring POP3 pop.mindspring.com 110 No No smtpauth.earthlink.net 587 (or 25) No No
msn.com POP3 pop3.live.com 995 Yes Yes smtp.live.com 587 No Yes
netzero.net POP3 pop.netzero.com 110 No Yes authsmtp.netzero.com 587 No Yes
optonline POP3 mail.optonline.net 110 No No mail.optonline.net 587 No No
pacbell.net POP3 pop.att.yahoo.com 995 Yes Yes smtp.att.yahoo.com 465 Yes Yes
Roadrunner POP3 varies by location 110 No No varies by location 587 (or 25) No No
sbcglobal.net POP3 pop.att.yahoo.com 995 Yes Yes smtp.att.yahoo.com 465 Yes Yes
snet.net POP3 pop.att.yahoo.com 995 Yes Yes smtp.att.yahoo.com 465 Yes Yes
swbell.net POP3 pop.att.yahoo.com 995 Yes Yes smtp.att.yahoo.com 465 Yes Yes
verizon.net POP3 incoming.verizon.net 110 No Yes outgoing.verizon.net 25 (or 587) No Yes
windstream.net POP3 pop.windstream.net 110 No No smtp.windstream.net 587 Yes Yes
yahoo.com IMAP4 imap.mail.yahoo.com 143 No No smtp.mobile.mail.yahoo.com 587 No Yes
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Re: Email problems
Michelle13
Member

Anyone have problems syncing email? I am using the Thunderbol & SBC Global (yahoo) email. Set up was a royal pain and the email doesn't really sync with my phone. I deleted the account & started again (Another royal pain!). I have all the proper settings.

 

Basically - I can get email on my phone but it doesn't Sync back with my mail on my pc - i.e., messages marked read, deleted, etc. I also can't access any of my mail folders from my phone. This is really disappointing as I just switched from the EVO on Sprint and it was all working great there!

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Re: Email problems
DaisyP_VZW
Verizon Employee

Hello Michelle13,

I know this can be frustrating. Please verify your incoming server is pop.att.yahoo.com and port: 995. Your outgoing server should be smtp.att.yahoo.com and port 465. Your secure connection (SSL) should be checked and full email address should be used. Please let me know if you continue to experience difficulty with this issue.

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Re: Email problems
JC226
Member

DaisyP, do these same settings apply to the HTC Incredible 2?  I can set up my bellsouth account any number of ways and receive but will not send.

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Re: Email problems
Ann154
Expert
Expert
@JC226
Check the settings listing in bearone21's post. It has what should be the proper bellsouth settings.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Email problems
JC226
Member

Apparently, my impatience reared it's ugly head.  The settings worked.  Thanks to both of you.

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Re: Email problems
budone
Sr. Leader
Sr. Leader

A little easier to decipher.

 

serverlist.png

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Re: Email problems
dhp58
Member

I'm also having e-mail problems. Can receive mail - I have two roadrunner (pop) accounts, and can receive mail, but can't send any out, though I was able to send them out when I first got the phone on Monday. Didn't try again until today, and no go. Spent two hours on the phone between Time Warner and Verizon Tech support. Tech support finally suggested downloading K9 mail program off the market, and it worked upon initial setup. Within an hour, I could no longer send out mail again, I have uninstalled and reinstalled K9 several times, mostly because it has rebooted while in the setup process, losing all info, but it has no worked any time I actually did get my accounts setup. My accounts work just fine on my computer. The stock mail program doesn't give a reason why it can't send them out, the K9 program tells me that there is a problem connecting to the outgoing mail server sometimes, and other time it tells me there's an authentification error. Getting really frustrated.

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