Error message when trying to use vcast media manager

[jemmacat]

I recently downloaded the VCast Media Manager but have been unable to transfer any media from my computer or from my Thunderbolt. I tried signing in to VCast Media Manager on my phone and received an error message:

Server Problem

Abnormal situation code: err_conn/ont-api-vip.newbay.com

Unsure where to go from here. Thanks for any suggestions.

[Ann154]

Why use Vcast?

You could also connect to the computer by changing the connection type on the Thunderbolt to a disk drive and use copy &  paste to transfer the files to the SD card.

[dlabelle]

I am having the same problem.  Tried to connect straight to PC as hard drive and can't read it.  Then tried to use Vcast Media and got the same server error you got.  Have you solved this yet?  Thanks

[KellyW_VZW]

Hello,

Thank you Community Members for providing a troubleshooting tip. It is very much appreciated.  First, you want to make sure that your system meets the minimum requirements, which can be viewed at the link below:

VCAST Media Manager Specs

Next, uninstall the VCAST application and reboot your computer. 

Then, disable your firewall and antivirus program and download the VCAST Media Manager application again, which can be found at the web link below:

VCAST Media Manager

If you are still having trouble with this service, it will be necessary to contact our Technical Support team directly. Please call 1-800-922-0204, option 3, from an alternate phone and be in front of your computer if you need to call.

Thank you.

KellyW@VZWSupport