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Exchange ActiveSync
jolie50
Newbie
‎03-23-2012 11:34 AM

I have had my phone now for over a month and have always had it sync with my work email. Today I am getting the below message every time I try to check my email:

Sorry! The application Mail (process com.htc.android.mail) has stopped unexpectedly. Please try again. Force close.

Can someone please tell me what is going wrong.  Thanks -- Nancy

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Correct answers are available for this post.
Re: Exchange ActiveSync
Not applicable
‎03-23-2012 01:56 PM

Hello jolie50!

I hope you are enjoying your new device! Have you tried resetting your device? Pulling the battery, or powering the phone down? Have you changed your password for your work email? Please try and run the phone in safe mode if the reset does not work.

Here's a link for safe mode: http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=47273

Let us know if that works!

Katie H

VZW Support

Follow us on Twitter @VZWSupport

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