I just wanted to start a discussion on Verizon's HTC One. I am on my second phone and have the faint ringing that the HTC Droid DNA owners or complaining about. It happens exactly like they say, Out of the blue it starts ringing from the earpiece and won't stop till I reboot the phone. This makes me think that it isn't an HTC problem but something that Verizon added that is acting up. I haven't heard of this problem with any other carriers and the One has been out for a while. Considering that both the DNA and the ONE have the same problem and are on the same carrier is a good indication that a verizon app is the culprit. Anyways I'm still within my 14 day window to return or exchange the phone and I'm wondering if I should just get a different phone or go for the lucky third times a charm. Any thoughts????
Personally I would not get the same device. I have the HTC One from T-Mobile and it does not have those issues.
If you like the device then get a brand new one. See if it happens while at the store. If it does then its a carrier issue in my personal opinion. If it does not act up within the remainder of your 14 days and does it on day 15 then you will be getting a second hand previously used junker. Many times the problems with the replacement is worse than the problem you had.
Don't believe that Verizon checks 100 things before they send out the refurbished units. If they did you would not read of all the issues with the Like New Certified Replacements. Just Google it and read for yourself.
Good Luck
If you think it's something Verizon added, just disable all the Verizon apps and see if it continues. Of course, it could also be some other app you installed, so you may want to uninstall those one at a time to find the app.
The first time it happened I had not installed any apps. I only had the phone for a day. The second time I had disabled all the verizon apps that verizon allows. I did try shutting down apps when it made the ringing but none of them stopped the ringing.
Then it's not anything that Verizon did. Unless it has something to do with the CDMA radios.
It may not be anything with verizon, I was just looking at what was common between the DNA and the ONE. I'm going to try one more exchange from a different store to see if maybe there was a bad lot. If it happens again after the exchange I will probably switch to the Droid Maxx.
My wife and I have both had this happen with our HTC Ones that we have only had for 5 days. It happened to both of us multiple times in low signal areas. The only fix that we have found is to restart with the fast boot option off. If the fast boot option is on, the ringing persists after restarting. It isn't affected by any changes to the notification/alarm/phone volumes. This is very annoying and I don't have much hope for a real fix since they evidently have no fix for the similar HTC Droid DNA problem. We will probably return these phones and wait our contract to switch carriers.
isuguitar12 wrote:
My wife and I have both had this happen with our HTC Ones that we have only had for 5 days. It happened to both of us multiple times in low signal areas. The only fix that we have found is to restart with the fast boot option off. If the fast boot option is on, the ringing persists after restarting. It isn't affected by any changes to the notification/alarm/phone volumes. This is very annoying and I don't have much hope for a real fix since they evidently have no fix for the similar HTC Droid DNA problem. We will probably return these phones and wait our contract to switch carriers.
Just curious... are you turning the fast boot option back on after you clear the issue? When you turn that off does that option re-enable itself?
No I haven't turned it back on. I only tried turning the fast boot off after the ringing continued after about 4 reboots. After switching that off and restarting, the ringing stopped and I haven't touched that option again. Mine has not started ringing since doing this but my wife's One has so I don't believe it is a fix but a way to stop it.
Is this problem seriously persisting into the One?!
So I picked up mine on the 22nd, and just now it started doing this to me. The issue persisted through a reboot, and only after reading a comment in the DNA thread (after searching for the issue on Google and finding that thread) I was able to get that ringing to stop by placing a call.
I do not get a great signal here in my office, but I've never had this issue before. Yesterday was my first day in the office and I did not have the issue at all until this morning.
So far my experience seems to point towards the low signal Verizon/HTC theory, but I'll keep and eye on it and disable fast boot next time if it occurs again.
Is this problem seriously persisting into the One?!
Yes, it appears so. My wife just picked up a One 5 days ago. Today had the ringing problem. Called me for help and it went away. I'm waiting for it to reappear to trouble-shoot, but by day 14 I have to decide if we stay with HTC or move on. A real pain considering how long we waited for the One in the first place.
>>Edited to comply with the <<
Message was edited by: Verizon Moderator
Same problem here. Low Signal Area, Verizon, htc One causes faint ringing to start and it doesn't stop until I make a call or receive a call. I can turn the phone off and on again and it will continue ringing. It is unrelated to ringtone or volume settings. I just exchanged my phone today for another htc one, so we'll see if it happens on this phone. I swear I have the worst luck with phones... the last phone I tried to buy brand new a year or so ago was a defective microphone Galaxy S3.
I just exchanged for my third phone. I went to a different store this time to see if I could get lucky and get a non defective unit. I have also emailed HTC in an attempt to let them fix the issue. I think everyone who has the problem should email HTC, when I emailed them they were unaware that there was even a problem. It might open their eyes to the problem with the DNA and the ONE if they get an influx of emails.
Well, my replacement (brand new phone) is already ringing. So two defective phones!? I didn't download a single app... i didn't even get to send a text before it started. I was on sprint(way too slow) just waiting for htc one to hit verizon... made the switch to verizon and get this!? So now my choices are to try to get out of verizon and go htc one on AT&T, or I can pick a different phone on verizon. This stinks.... my wife's argument for me to get an iphone is unfortunately making more sense everyday.
As I said, my replacement phone is having the same ringing problem. Last night my phone was completely off, yet it was ringing in the middle of the night (woke me up four times). I will be taking my phone back today and switching to AT&T instead. Too bad I've been with Verizon for five days now, because if it was within three days I wouldn't have to pay the activation fees when I close my account. What a bunch of crap.
I picked up the HTC One on August 22nd and today it started ringing faintly just like the other posters described. Right during the middle of a business meeting. I also read through the eight pages on the Droid DNA forum about the same issue. My wife has a Droid DNA for seven months now and has never experienced this issue. For me only placing a call to the phone stops the faint ringing. If it happens again I'll try disabling the fastboot option to see if it helps.
Looks like I spoke too soon about my wife's Droid DNA phone never having experienced the issue. During this weekend, her phone has experienced the faint ringing issue twice. I don't understand why during the previous eight months she has had the phone the issue never happened until now. My wife and I are very unhappy about the way Verizon is handling this.
Was it during a low reception time? We're
trying to narrow it down
Sent from my HTC One on the Verizon Wireless 4G LTE network
I changed the Sims card in mine and that seems to have done the trick for
now
Azz316 - It's possible my wife's Droid DNA phone started faint ringing in a low reception area but I don't know for sure. Both times she was out running errands in a different town. After getting back home she gave her phone to me while it was still ringing and asked me to fix it. In my case when my HTC one phone started ringing, I think I had good reception all cases.
I also have been experiencing this issue - it would appear to be something with the firmware potentially - i have only had the phone for 5 days and i would not expect this issue to appear so soon after purchasing. It surprises me that Verizon has been so mum on this issue - no explanation, no follow up, no fix in sight. Verizon Wireless at least acknowledge that you have an issue and are working on a fix. Perhaps they are just ignoring it to boost HTC One sales.
Just like they locked the phone down and bloated it with Verizon software that is useless, forcing applications on us that just run in the background without any permission - its no wonder that there are issues.
Start a new topic or ask questions in the open forum.
