Try setting up the account manually using the "Other" account option under "add accounts"
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
I'm sorry to learn that you're having difficulties setting up your email hlaine80. Please ensure that you are following the steps outlined at this link http://goo.gl/MRqZS and also check different http://goo.gl/2wvek email settings.
Keep us posted.
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