HELP!! I'm on my 2nd brand new HTC One from Verizon in the past 2 weeks, and both phones have the exact same issue. During a call, the microphone that picks up my speaking voice intermittently and suddenly stops working and people on the other end of the line say they can't hear me anymore? It happens on about 50% of my phone calls. It's maddening! If I put speakerphone on it works fine, and if I use ear buds it works fine, but in the normal phone mode when holding up to my ear, is where the problem occurs. The proximity sensor is working fine, and I'm not accidentally hitting the mute button with my cheek either. I'm thinking this has something to do with the fancy "Sense Voice" functionally on the phone using dual microphones and noise cancellation to supposedly try to enhance the sound quality. Yeah right. The telephone phone function one this phone is basically unusable. What is the fix for this problem! Software update? Can I disable Sense Voice? Help!
I am having the same problem! Also on my second one.. and I drop calls in now 3 rooms of my house... I am getting to the end of my rope here!
Have you contacted HTC? I wonder if they have a radio issue like when the thunderbolt came out
Has anyone found an answer? I just upgraded to the HTC One this week and when I make a call or someone calls me, they can not hear me on the other end unless I am on speakerphone. If I talk directly into the mic at the bottom or blow into the mic, it works, otherwise not. I checked a few of the other networks and it seems the same issue with HTC One.
That type of performance is not typical for the advanced and reliable HTC One JFK1973! Does this happen with every call? Are you moving the device while you are talking? Most units will have fluctuating volume and clarity if you aren't talking directly into the microphone. I've experienced this myself with different make and model devices. Have you tested headphones with a mic? This may likely just be how you are holding the device when you are on a call.
JonathanK_VZW
VZW Support
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Having the same problem, people on the other end can't hear me , and i've to swiich to the speaker phone to be heard. Is there a solution? and No Jonathan_VZW this is not because of how i hold the phone, 've used the G!, droid x and the galaxy nexus in the past without any problems
Let's resolve this broca43! Please accept my follow request, follow me and send me a direct message with your mobile number and verification. Thank you.
TominqueBo_VZW
Please follow us on Twitter @VZWSupport
I"M HAVING THE SAME ISSUE WITH HTC ONE. People cant hear me. FIX. Now.. T-MOBILE users where having the same issue until they released the 4.3 Jelly bean update.
Hi ninajaj - Let's get you talking again! Does this happen on every call for the entire duration or at random? Are you using a case or cover on the device? There is a microphone on the bottom and another on the back of the phone near the upper right hand corner, please ensure both are unblocked while talking. I will forward to your reply!
Thank you,
YaleK_VZW
Follow us on Twitter @VZWsupport
I'm having the same problem. People can hear me just fine when I am on speakerphone or speaking directly at the bottom of the phone into the mic, but if I hold the phone to my ear and try to speak, I am muffled and very hard to hear. What is the best option for me? I have factory reset my phone. It wasn't always like this, I used to be able to speak just fine.
Thanks in advance!
@Boghey ,
Let's get your phone's audio working right!
The HTC One has two microphones for the audio; one on the bottom end next to the micro usb port, another on the back of the phone near the upper right hand corner. It is possible that you may be accidentally covering one or both microphones with your hand or a case/cover. For the best call audio experience, please ensure that the microphones are not blocked.
Please remove any protective cases or covers if they are blocking the microphones. Also check the microphone holes for debris or other obstructions. Please retest without any covers or case and make sure you're not accidentally blocking the speakers. Keep me posted if the issue persist.
JohnB_VZW
Follow us on Twitter @VZWSupport
Thanks for the reply.
I've made sure that I wasn't accidentally covering either microphone. And I don't have a case on my phone. I also tried to make sure the microphone wasn't obstructed.
I'm not really sure why people can hear me just fine when I am on speaker phone, but not when it is off. Is this an indication of a software issue, rather than a hardware one?
Dan
Thanks for taking all necessary precautions already, Boghey.
This is something that could be a network issue depending on the situation. Does this happen everywhere you go with the phone and what size of area are we talking about(ex 5-10 miles)? Does this occur on every call or just some calls? Does this happen if you use a headset?
If you answered yes to a majority of these questions, it would be best to replace the device under the warranty.
TamaraH_VZW
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I am having the same problem with my HTC ONE. I've tried removing the case but it makes no difference. It seems to be worse in quiet environments so I'm wondering if it's the noise cancelling feature. Is it cancelling out my voice when there's no other ambient noise? I use this phone primarily for business so it's become almost unusable when every client I speak to tells me they can't hear me. I've had the phone for almost a year and I just keep hoping that a software update will fix it but no luck so far.
Graham Tyler,
Let's get you back talking on that awesome phone ASAP! Have you tried powering the device off and back on? We encourage you to run the device in Safe Mode here are the steps http://vz.to/1fIO8aj . If that does not work we want to make sure that there is nothing covering the earpiece like any plastic or screen protector. The last step that we would do is reset the device. Here are the steps for that http://vz.to/NmuA4Id
RobinD_VZW
VZWSupport
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Thank you for your reply. I've tried all your suggestions and none of them have helped with my problem - callers still say they can't hear me. Judging by all the comments and complaints I've read online, not just for Verizon but for all carriers, it seems this is a widespread problem with the HTC One.
Hi GrahamTyler,
We want your callers to hear you loud and clear! Has there been any liquid or physical damage to your device? Does the issue happen on all callers or just specific contacts? What software version is your device on?
Thanks,
PamelaF_VZW
Tweet us @vzwsuport
aaaaak, i am having this identical issue! folks can hear me (ok) on speaker phone, not at all on regular phone. i also use this phone for work and it's a tremendous problem. i'm not so interested in another HTC One, given the track record... what can we do??
Hi tearoses.
We need to make sure your phone doesn't interfere with your work. Has there been any damage to your phone? Do you have a case on your device that may be covering the microphone? If so, please try removing your case and test your phone. Keep us posted!
AndreaS_VZW
Follow us on Twitter @VZWSupport
Just picked up my HTC one less than a month ago and now the Mic isn't working now worked yesterday and the day before now today I have to put it on speaker to talk what's the fix for this?
We want you to be able to hear all those important conversations mcs0662! Has anything changed on the device since this started, such as a new app or feature setting? Have you tried powering the device completely down? Will the sound work with headphones or an earpiece?
JonathanK_VZW
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