Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
HELP!! Callers can't hear me. In call audio drops out during calls. Mic stops working.
khatlest
Member

HELP!!  I'm on my 2nd brand new HTC One from Verizon in the past 2 weeks, and both phones have the exact same issue.  During a call, the microphone that picks up my speaking voice intermittently and suddenly stops working and people on the other end of the line say they can't hear me anymore?  It happens on about 50% of my phone calls.  It's maddening!  If I put speakerphone on it works fine, and if I use ear buds it works fine, but in the normal phone mode when holding up to my ear, is where the problem occurs.  The proximity sensor is working fine, and I'm not accidentally hitting the mute button with my cheek either.   I'm thinking this has something to do with the fancy "Sense Voice" functionally on the phone using dual microphones and noise cancellation to supposedly try to enhance the sound quality.  Yeah right.  The telephone phone function one this phone is basically unusable.  What is the fix for this problem!  Software update?  Can I disable Sense Voice?  Help!

0 Likes
Re: HELP!! Callers can't hear me. In call audio drops out during calls. Mic stops working.
stak3407
Member

I am having the same problem! Also on my second one.. and I drop calls in now 3 rooms of my house... I am getting to the end of my rope here!

0 Likes
Re: HELP!! Callers can't hear me. In call audio drops out during calls. Mic stops working.
commonsense101
Sr. Member

Have you contacted HTC? I wonder if they have a radio issue like when the thunderbolt came out

0 Likes
Re: HELP!! Callers can't hear me. In call audio drops out during calls. Mic stops working.
JKF1973
Member

Has anyone found an answer?  I just upgraded to the HTC One this week and when I make a call or someone calls me, they can not hear me on the other end unless I am on speakerphone.  If I talk directly into the mic at the bottom or blow into the mic, it works, otherwise not.   I checked a few of the other networks and it seems the same issue with HTC One. 

0 Likes
Re: HELP!! Callers can't hear me. In call audio drops out during calls. Mic stops working.
vzw_customer_support
Customer Support

That type of performance is not typical for the advanced and reliable HTC One JFK1973! Does this happen with every call? Are you moving the device while you are talking? Most units will have fluctuating volume and clarity if you aren't talking directly into the microphone. I've experienced this myself with different make and model devices. Have you tested headphones with a mic? This may likely just be how you are holding the device when you are on a call.

JonathanK_VZW
VZW Support
Follow Us on Twitter@VZWSupport

0 Likes
Re: HELP!! Callers can't hear me. In call audio drops out during calls. Mic stops working.
broca43
Member

Having the same problem, people on the other end can't hear me , and i've to swiich to the speaker phone to be heard. Is there a solution? and No Jonathan_VZW this is not because of how i hold the phone, 've used the G!, droid x and the galaxy nexus in the past without any problems

0 Likes
Re: HELP!! Callers can't hear me. In call audio drops out during calls. Mic stops working.
vzw_customer_support
Customer Support

Let's resolve this broca43! Please accept my follow request, follow me and send me a direct message with your mobile number and verification. Thank you.

TominqueBo_VZW
Please follow us on Twitter @VZWSupport 

0 Likes
Re: HELP!! Callers can't hear me. In call audio drops out during calls. Mic stops working.
ninjaj
Member

I"M HAVING THE SAME ISSUE WITH HTC ONE. People cant hear me. FIX. Now.. T-MOBILE users where having the same issue until they released the 4.3 Jelly bean update.

0 Likes
Re: HELP!! Callers can't hear me. In call audio drops out during calls. Mic stops working.
vzw_customer_support
Customer Support

Hi ninajaj - Let's get you talking again! Does this happen on every call for the entire duration or at random? Are you using a case or cover on the device? There is a microphone on the bottom and another on the back of the phone near the upper right hand corner, please ensure both are unblocked while talking. I will forward to your reply!

Thank you,

YaleK_VZW
Follow us on Twitter @VZWsupport

0 Likes
Re: HELP!! Callers can't hear me. In call audio drops out during calls. Mic stops working.
Boghey
Member

I'm having the same problem. People can hear me just fine when I am on speakerphone or speaking directly at the bottom of the phone into the mic, but if I hold the phone to my ear and try to speak, I am muffled and very hard to hear. What is the best option for me? I have factory reset my phone. It wasn't always like this, I used to be able to speak just fine.

Thanks in advance!

0 Likes