HELP!!! my Tbolt will not send or recieve text nor make or receive calls

[daisho]

This just started happening about an hour ago. My signal bar goes from 1 bar to an "X" and back to 1 bar. Its been bouncing like that for an hour. I tried rebooting and that did not work also my internet signal does not go past 1X can someone please help me here.

[budone]

Sounds like local service disruption. Under Mobile Network, are you set for 3G only or 3G/LTE. If the latter, try setting the device to 3G only

[JoleenPAC]

i am 4G, not sure if that makes a difference?

[budone]

JoleenPAC wrote:

i am 4G, not sure if that makes a difference?

Then switch the setting to CDMA (PRL) only and let us know what happens

[JoleenPAC]

sorry for the dumb question, but how do i do that?

[Ann154]

Menu > settings > wireless & networks > mobile networks > network mode

[JoleenPAC]

thank you.

[B33]

Did you find the Setting there Joleen how it doing..

[JoleenPAC]

I did find and change settings. Now I need to wait for the type of texts I don't normally receive in full.... from ATT iPhone users.

Thanks for your help. I will let you know if it works as soon as I know.

Joleen

Sent from my Verizon Wireless 4GLTE smartphone

[JoleenPAC]

I changed to CDMA. It didn't change anything

Any other suggestions?

I got an email from Verizon Customer Support from this board...and when I sent an email back...he didn't respond back.

I have sat on phone with Tech support so much for so long without solution.

I am really at this point waiting until my contract ends in December and planning on changing carriers at this point.

I appreciate any suggestions you have.

[budone]

Ann154 wrote:

Menu > settings > wireless & networks > mobile networks > network mode

Thanks for getting back with the poster!

[JoleenPAC]

I have done this....didn't work

Would love any other suggestions!

[AZSALUKI]

what exactly is the issue. are you simply not receiving particular texts from iphone users? is everything else working properly? when you don't get the text from an iphone user, is it a normal text or an mms (picture) or a group text (which i believe comes through as an mms)? are you on wifi when this is happening?

[lemew]

You may need to double check your smsc settings and also double check the apn that you are using. Under menu, settings, wireless, mobile networks, access point settings, menu, reset to default, then back out and reboot. You can further check your smsc settings under *#*#4636#*#*, phone info, and scroll to bottom. You will see smsc and a blank box. Click refresh. Jot down the number exactly.

[JoleenPAC]

I am not that technically advanced that I even know what an smsc setting is? I don't even know what the apn is???

I did however just try the steps you provided...and did a reboot after. I will let you know if this helps.

I am not sure where to put the *#*#4636#*#*, phone info, and scroll to bottom or what this will tell me?

Thanks for your help.

[lemew]

It is the number your phone uses to send and receive messages as I understand.

[JoleenPAC]

I am not receiving the full text of any text from an ATT Iphone user if the text is more than...a certain amount of characters.

Not sure if this means it is MMS because after a certain length of text it should turn to MMS.

I get pictures fine I believe. 

It doesn't seem to be related to WIFI and I changed off of 4g to the CDMA with no fix.

It does seem to be related to MMS and group texting however.

Any Suggestions welcome

Thanks

[AZSALUKI]

I don't know then? I sometimes have issues when an att iPhone includes me in a group text, but that hardly ever happens so I never really looked in to it. There is also one particular friend with att iPhone that is hit or miss, but again, we rarely text so no biggie. I do havve a number of other friends that text from an att iPhone that always come through.

[B33]

+1 agree with budone's suggestion! b33

[lemew]

Try turning off your device, pulling battery and sim, and discharging device by holding down the power button. Leave off for about an hour to let info clear the server then replace sim, battery, and reboot.

[JoleenPAC]

I have tried this. Didn't work

My phone was replaced with a different phone.