HELP!!!

[chicainwa2001]

I had an update on my Thunderbolt and it was a firmware file. After it rebooted I got a triangle with a ! point and just stays there.  I tried doing the recovery mode and the volume keys aren't working. Its very frustrating.  Can someone help me?? My phone isn't rooted.

Thanks

[vzw_customer_support]

Hi there! Have you tried removing the battery from the Phone? It sounds like you experienced a software crash and the device is not recoverable. You can follow me (MikeS_VZW) and DM me directly so we can check out warranty replacement options or call the warranty center at 866-406-5154.

Let us know how it all works out. Sorry this happened to you!

Regards,

MikeS_VZW
Follow us on Twitter @VZWSupport