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HTC DNA Rebooting constantly for no reason
Terrytwoof
Member

Why does my HTC DNA  6435LVW continuously reboot by shutting down and restarting? Can this be fixed.

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Re: HTC DNA Rebooting constantly for no reason
vzw_customer_support
Customer Support

We are here to make sure that you have a working device at all times. When did these reboots start? Have you recently downloaded any new applications?

NicholeK_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: HTC DNA Rebooting constantly for no reason
Terrytwoof
Member

Started a month ago and Backup assistant plus also will not work. Phone always say that Unfortunately BUA Plus has stopped. I need to back up my contacts in order to change phones. It seems that nothing works right.

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Re: HTC DNA Rebooting constantly for no reason
vzw_customer_support
Customer Support

This is certainly not the experience we want you to have with your DNA, Terrytwoof. Let’s keep trucking and find a solution. I would like to narrow down the root cause first. What software version do you have on the phone? Click here: http://vz.to/2cCWJDc . Can you please run your phone in safe mode to see if the issue duplicates. Safe mode is a diagnostic mode that disables third party applications. Click here for the steps: http://vz.to/2cPNjrj .


We can also help with the BUA issue. When was the last time you were able to back up your phone? Can you please download Verizon Cloud from the Google Play Store and run a back up. Let us know if the issue duplicates.


AnthonyC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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