HTC One Max cannot receive picture messages from all phones

[redmurphy]

I've had issues receiving picture messages from at least two different iPhones (an iPhone 5 and an iPhone 4). No problems receiving pictures from a HTC One or a Samsung Galaxy 3. Anyone had this same issue?

[Ann154]

Did you recently switch from an iPhone?

[redmurphy]

No, I recently switched from an HTC Thunderbolt.

[Ann154]

Thanks for clarifying.

That is quite odd.

[redmurphy]

It's a bit weird. And annoying. Would definitely like to get it fixed.

[vzw_customer_support]

Redmurphy, we are here to help get those picture messages working! Have you ever had any Apple products? Do you get regular messages from those iPhones?

SarahO_VZW
Follow us on Twitter @VZWSupport

[redmurphy]

I've nevered had an iPhone and I can receive text messages no problem.

Picture messages are the only issue. The iPhone user gets an error message

saying the message can't be delivered. I don't receive an error message on

my end.

On Dec 19, 2013 11:59 AM, "Verizon Wireless Customer Support" <

[vzw_customer_support]

Thanks for the additional details redmurphy. Are the iPhones with other providers? What messaging app are you using? Have you tested this on both an individual and group messaging basis? Have other Verizon Wireless customers with Android devices been able to send picture messages to these numbers?

JonathanK_VZW
VZW Support
Follow Us on Twitter@VZWSupport

[redmurphy]

One of the iPhones is Verizon and one is AT&T

I'm using the default messaging app that comes with the phone

I have only tested this on individual messaging basis

Yes, other Verizon customers with Androids have successfully be able to

message me

On Sat, Dec 21, 2013 at 12:41 PM, Verizon Wireless Customer Support <

[vzw_customer_support]

Thank you! I appreciate the insight. May I assume that you're able to send out the MMS messages to these two devices? If not, I would consider clearing the text thread and then re-attempting the messages. Are the other two devices able to send out picture messages to other devices?

YosefT_VZW
Follow us on Twitter @VZWSupport

[Holacristy]

Yes.  The iPhone stinks.  No problems with my HTC