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HTC One Max cannot receive picture messages from all phones
redmurphy
Member

I've had issues receiving picture messages from at least two different iPhones (an iPhone 5 and an iPhone 4). No problems receiving pictures from a HTC One or a Samsung Galaxy 3. Anyone had this same issue?

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Re: HTC One Max cannot receive picture messages from all phones
Ann154
MVP MVP
MVP

Did you recently switch from an iPhone?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: HTC One Max cannot receive picture messages from all phones
redmurphy
Member

No, I recently switched from an HTC Thunderbolt.

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Re: HTC One Max cannot receive picture messages from all phones
Ann154
MVP MVP
MVP

Thanks for clarifying.

That is quite odd.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: HTC One Max cannot receive picture messages from all phones
redmurphy
Member

It's a bit weird. And annoying. Would definitely like to get it fixed.

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Re: HTC One Max cannot receive picture messages from all phones
vzw_customer_support
Customer Support

Redmurphy, we are here to help get those picture messages working! Have you ever had any Apple products? Do you get regular messages from those iPhones?

SarahO_VZW
Follow us on Twitter @VZWSupport

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Re: HTC One Max cannot receive picture messages from all phones
redmurphy
Member

I've nevered had an iPhone and I can receive text messages no problem.

Picture messages are the only issue. The iPhone user gets an error message

saying the message can't be delivered. I don't receive an error message on

my end.

On Dec 19, 2013 11:59 AM, "Verizon Wireless Customer Support" <

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Re: HTC One Max cannot receive picture messages from all phones
vzw_customer_support
Customer Support

Thanks for the additional details redmurphy. Are the iPhones with other providers? What messaging app are you using? Have you tested this on both an individual and group messaging basis? Have other Verizon Wireless customers with Android devices been able to send picture messages to these numbers?

JonathanK_VZW
VZW Support
Follow Us on Twitter@VZWSupport

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Re: HTC One Max cannot receive picture messages from all phones
redmurphy
Member

One of the iPhones is Verizon and one is AT&T

I'm using the default messaging app that comes with the phone

I have only tested this on individual messaging basis

Yes, other Verizon customers with Androids have successfully be able to

message me

On Sat, Dec 21, 2013 at 12:41 PM, Verizon Wireless Customer Support <

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Re: HTC One Max cannot receive picture messages from all phones
Holacristy
Member

Yes.  The iPhone stinks.  No problems with my HTC

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