Skip to main content
Accessibility Resource Center Skip to main content
Personal Business
Español

Choose your cart

Choose your cart

Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Ask a question
Correct answers are available for this post.
HTC One mobile data exceeded limit after 4.4.2 update
denners71
Enthusiast
‎07-19-2014 10:10 AM

After I did the update to go from jellybean to kitkat there is now an icon that stays at the top of my phone that is a triangle with a exclamation point in it and when I click on it is says "mobile data limit exceeded". It goes away for a couple days after the billing cycle recycles but then it comes back. I have never gone over the limit either. Is there a way to get rid of this pesky icon??!!

0 Likes
18 Replies
Correct answers are available for this post.
Re: HTC One mobile data exceeded limit after 4.4.2 update
tikibar1
MVP MVP
MVP
‎07-19-2014 10:29 AM

Check your mobile data settings ... sounds like the setting for alerting you about data usage got reset or changed when your phone received the OS update.

Correct answers are available for this post.
Re: HTC One mobile data exceeded limit after 4.4.2 update
denners71
Enthusiast
‎07-19-2014 10:34 AM

Everything is unchecked except for the "mobile data". I unchecked everything after I got the had this problem 2 months ago but I still get it.

0 Likes
Correct answers are available for this post.
Re: HTC One mobile data exceeded limit after 4.4.2 update
SuzyQ
Super User
Super User
‎07-19-2014 10:45 AM

On the settings page, under Mobile settings, is Data Usage.  Is "Alert me about data usage" selected?  Beneath that, you can customize the time period it measures, and when to alert you.

Correct answers are available for this post.
Re: HTC One mobile data exceeded limit after 4.4.2 update
tikibar1
MVP MVP
MVP
‎07-19-2014 11:07 AM

Yep, those are the settings I was referring to.  Of course, you have to have the mobile data turned on in order to see those options. 

Correct answers are available for this post.
Re: HTC One mobile data exceeded limit after 4.4.2 update
dblM
Enthusiast
‎07-27-2014 11:00 AM

It isn't the same alert as the data usage alert others are referring to.  I'm having the same issue right now, and I moved that alert to a level below my current usage and that alert came up in addition to this alert, and with a different icon.  I increased the alert level again and that notification went away but this one stayed.  Currently on hold for support for about 45 min..

Correct answers are available for this post.
Re: HTC One mobile data exceeded limit after 4.4.2 update
denners71
Enthusiast
‎07-27-2014 01:40 PM

What was the outcome?

0 Likes
Correct answers are available for this post.
Re: HTC One mobile data exceeded limit after 4.4.2 update
dblM
Enthusiast
‎07-27-2014 01:43 PM

They put a ticket in to HTC and to VZW network team, supposed to hear something back within a few days....

0 Likes
Correct answers are available for this post.
Re: HTC One mobile data exceeded limit after 4.4.2 update
denners71
Enthusiast
‎08-16-2014 05:37 AM

Well its back... I've only used 23% (not even 1gb yet) of my data so far. Its been 14 days since my bill cycle started up again. This is getting very annoying! Verizon has done nothing as customer service is concerned. Im now thinking its a mix of verizon & htc.

0 Likes
Correct answers are available for this post.
Re: HTC One mobile data exceeded limit after 4.4.2 update
wallyangie
Enthusiast
‎09-21-2014 08:47 PM

I am having the same exact problem!!  Have you had any results from VZW?  I learned from a post somewhere else if you pull down the notification bar and hold down the icon it will tell you what app it is and mine says Android System!  This is driving me nuts and the phone is only two months old!