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HTC One mobile data exceeded limit after 4.4.2 update
denners71
Member

After I did the update to go from jellybean to kitkat there is now an icon that stays at the top of my phone that is a triangle with a exclamation point in it and when I click on it is says "mobile data limit exceeded". It goes away for a couple days after the billing cycle recycles but then it comes back. I have never gone over the limit either. Is there a way to get rid of this pesky icon??!!

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Re: HTC One mobile data exceeded limit after 4.4.2 update
tikibar1
Sr. Leader
Sr. Leader

Check your mobile data settings ... sounds like the setting for alerting you about data usage got reset or changed when your phone received the OS update.

Re: HTC One mobile data exceeded limit after 4.4.2 update
denners71
Member

Everything is unchecked except for the "mobile data". I unchecked everything after I got the had this problem 2 months ago but I still get it.

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Re: HTC One mobile data exceeded limit after 4.4.2 update
SuzyQ
Sr. Leader
Sr. Leader

On the settings page, under Mobile settings, is Data Usage.  Is "Alert me about data usage" selected?  Beneath that, you can customize the time period it measures, and when to alert you.

Re: HTC One mobile data exceeded limit after 4.4.2 update
tikibar1
Sr. Leader
Sr. Leader

Yep, those are the settings I was referring to.  Of course, you have to have the mobile data turned on in order to see those options. 

Re: HTC One mobile data exceeded limit after 4.4.2 update
dblM
Member

It isn't the same alert as the data usage alert others are referring to.  I'm having the same issue right now, and I moved that alert to a level below my current usage and that alert came up in addition to this alert, and with a different icon.  I increased the alert level again and that notification went away but this one stayed.  Currently on hold for support for about 45 min..

Re: HTC One mobile data exceeded limit after 4.4.2 update
denners71
Member

What was the outcome?

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Re: HTC One mobile data exceeded limit after 4.4.2 update
dblM
Member

They put a ticket in to HTC and to VZW network team, supposed to hear something back within a few days....

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Re: HTC One mobile data exceeded limit after 4.4.2 update
denners71
Member

Well its back... I've only used 23% (not even 1gb yet) of my data so far. Its been 14 days since my bill cycle started up again. This is getting very annoying! Verizon has done nothing as customer service is concerned. Im now thinking its a mix of verizon & htc.

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Re: HTC One mobile data exceeded limit after 4.4.2 update
wallyangie
Member

I am having the same exact problem!!  Have you had any results from VZW?  I learned from a post somewhere else if you pull down the notification bar and hold down the icon it will tell you what app it is and mine says Android System!  This is driving me nuts and the phone is only two months old!