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HTC One software update not happening?
jknowlton525
Member

I bought an HTC One in January.  It shows it has having Android 4.2.2, software number 1.10.605.2.  It has never prompted me to update.

When I go to Settings > Software update > Status, it shows the following:

Source:  Verizon Wireless

Name:

Status:

Code:  0

Date:

Time:

Description:

If I choose "Check New", it says "no new software update available".

How do I get this phone to update? 

I've tried:

- Connecting both via wifi and the LTE connection

- Factory resetting the phone

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Re: HTC One software update not happening?
vzw_customer_support
Customer Support

Hijknowlton525 - Let's make sure your device stays on the cutting Edge! I appreciate the steps you have taken to troubleshoot. The update is still rolling out in stages as it takes about 3-4 weeks for all devices to be updated. We are working to get the update pushed to your device as soon as possible.

YaleK_VZW
Follow us on Twitter @VZWsupport

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Re: HTC One software update not happening?
sp33d_rAc3r1591

Duplicate post - please visit:

https://community.verizonwireless.com/message/1057399#1057399

Message was edited by: Admin Moderator

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