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HTC Rezound: Unfortunately default lock screen has stopped

EliNicMal
Newbie
‎09-26-2013 07:27 AM

I keep getting a pop-up box stating "Unfortunately default lock screen has stopped".  I have also received "Unfortunately System UI has stopped" but less frequently.  I am able to select "OK" and use my phone as normal, but it is a bit annoying.  Any suggestions on how to stop these message from popping up?  They just started occurring today. 

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kharri3113
Enthusiast - Level 1
‎09-26-2013 08:04 AM

I'm also receiving the same message, since yesterday.

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MJMTX
Enthusiast - Level 1
‎09-26-2013 08:11 AM

I have been getting those messages since yesterday on my Rezound as well.  

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GoddessOfCarbs
Enthusiast - Level 2
‎09-26-2013 08:28 AM

I have also been getting both these messages (on HTC Thunderbolt) for the past two days.

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AdamPetrasek
Newbie
‎09-26-2013 08:52 AM

Wow.  Thats funny.   Mine started having this problem recently too.  What the hell did Verizon change that is causing us all to have the same problem in the same time frame.  And how do we fix it w/o a factory reset.

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jsl108
Enthusiast - Level 2
‎09-26-2013 09:11 AM

I'm getting it, too. Do any of you use Widget Locker to customize your lock screen?

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GoddessOfCarbs
Enthusiast - Level 2
In response to jsl108
‎09-26-2013 11:33 AM

I am not using Widget Locker.  I am using LauncherPro though, but I have been for two years.  As far as I can tell, I haven't made any major changes to my phone or apps and my phone is not rooted.

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jamesds1
Enthusiast - Level 1
‎09-26-2013 09:13 AM

We both have HTC Thunderbolt devices. Both error messages posted above started last night and are STILL OCCURRING as I write this. Once again Verizon is hiding in the shadows like cowards. Get this resolved Verizon!!

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vzw_customer_support
Customer Service Rep
In response to jamesds1
‎09-28-2013 09:43 AM

We're not hiding, we're here and ready to help jamesds1. We have reported this issue to our product team for further investigation. I have seen some others in this thread mention the uninstalling the Facebook app seemed to help them. Can you try that as well?

MarquiaF_VZW
Follow us on Twitter @VZWSupport

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Xielolixii
Newbie
In response to vzw_customer_support
‎09-29-2013 12:58 PM

I guess my next step is to figure out how to get rid of the updates - I hope that fixes the issue with it popping up on widgets. hmmmm

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singsinthecar
Newbie
‎09-26-2013 09:23 AM

I also starting seeing these messages this week on my HTC Rezound. I am hoping I don't have to do a factory reset.

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jamesds1
Enthusiast - Level 1
‎09-26-2013 10:03 AM

I called Verizon and got their Level 2 tech support. Actually got someone who cares. That's a first! Verizon contacted HTC and now have a tech trouble ticket generated. If and when I receive further info from Verizon, I will post.

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jk2001
Newbie
‎09-26-2013 12:04 PM

I am getting the same thing since yesterday, but also, has anyone noticed that icons are missing from the top bar?  For example, it always showed a clock up there if I had an alarm set and now it doesn't.  It also stopped showing what type of connection I'm getting (3G, 4G, etc.)  Anybody else get this as well?

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ArchMajor
Newbie
In response to jk2001
‎09-26-2013 02:11 PM

Getting the error, but all of my icons on the top are still displaying correctly...no changes up there!

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GoddessOfCarbs
Enthusiast - Level 2
In response to jk2001
‎09-26-2013 02:30 PM

Yes, every once in a while my status bar will disappear, but so far it keeps reappearing a few minutes later.

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ArchMajor
Newbie
‎09-26-2013 02:10 PM

My Rezound started doing this today as well. No lock apps installed. Anxious to see what the resolution is for this! Have tried several reboots, pulled battery, etc. No changes have been made and no new apps installed recently.

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findthecure4
Newbie
‎09-26-2013 04:26 PM

I have also been getting errors mentioned above for the last few days. My notification bar completely disappears after I get "default system UI has Stopped" and then it returns a few seconds later. It is extremely annoying. I'm using a completely stock HTC Thunderbolt.

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dlocke56
Enthusiast - Level 2
In response to findthecure4
‎09-27-2013 10:45 AM

I am having exact same on my Thunderbolt - icon bar disappears and returns - but my home screen is also taking a very long time to load

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vzw_customer_support
Customer Service Rep
In response to findthecure4
‎09-29-2013 05:37 AM

Hey there findthecure4,

Let's get your Thunderbolt working lightening fast. How long has this issue been going on for? Please try placing the device in safe mode,http://vz.to/16RrZ8j, and let us know if the issues persist.

NicholasB_VZW
Follow us on Twitter @VZWSupport

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horna
Newbie
‎09-26-2013 05:00 PM

Yes, I have an HTC Rezound and I'm getting both the "Unfortunately, system UI has stopped" and "Unfortunately, Default Lock screen has stopped".  My icon bar disappears afterwards for a minute.  And after that, sometimes it doesn't show my connectivity icon (4G or WiFi).  Super annoying.

I Googled the first error message and based on a thread I found on an Android forum, I just tried going into Settings --> Applications --> All Applications --> System UI and then I hit Force Stop.  It reset my background to the default background, but so far everything else seems the same.  It has only been a little while since I did this, but so far, no error message.

Good luck.

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Unhinged2009
Newbie
‎09-27-2013 05:37 AM

I too called Verizon & was transferred to their 2nd level. First they claimed they knew nothing about it. Once I told him it was a known issue & all over their forum I was told it was due to a failed update & that the only way to fix it was to do a full reset of the device. That is NOT a fix, it's a bandaid. I will wait it out... friggin'  annoyed!

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