HTC Rezound call problem

[jmcinvale]

I have a problem with my HTC Rezound. Whenever someone calls they tell me they have to call twice before I answer. I look on the phone and have no record of the first call even though the caller said it rang several times and went to voicemail.

What could be the problem?

[vzw_customer_support · Accepted solution]

Jmcinvale, let's figure out what's going on with your phone. People certainly shouldn't need to call you twice to get through. Do you notice this happening in a specific area? Say everytime you're at work, home, etc? Pull out your battery and SIM card for about 30 seconds. Make a test call by dialing #832. Verify that says successful. If you're still having problems, let me know. We'll need to do more troubleshooting.

MarquiaF_VZW
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[jmcinvale]

The problem happens pretty much everywhere and didn't start until the latest Android OS update. I'll try that when I get home.

<Edited for privacy per the TOS.>

Message was edited by: Verizon Moderator

[jmcinvale]

Problem solved. I tried your suggestion and it worked.