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HTC Rezound having soft key issues
Toshidkg
Member

I have had my Rezound since July 2012. It was a replacement, since the first one wouldn't work in Mobile hotspot connection. However, I have

had good service from this phone (with an extended life HCT battery). Now, for about 4 days, the buttons at the bottom of the phone - home, menu,back and search keys will not respond. I have to basically keep punching them to get the screen to change. Also it has been dropping calls and when making a phone call, the screen goes black.  My phone has not been abused in any way, and I have Asurion coverage. I plan to take it in to the Verizon store as soon as my schedule allows. I love the mobile hotspot feature, photos are great, overall I have been pretty happy with my first smartphone. I need it to work properly though. Is it done for?

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Re: HTC Rezound having soft key issues
tikibar1
Sr. Leader
Sr. Leader

Did you see this thread?

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Re: HTC Rezound having soft key issues
vzw_customer_support
Customer Support

@Toshidkg

I want you to enjoy your phone again!  Let's go through some troubleshooting steps to come up with a solution.

Have you recently installed any 3rd party applications, antivirus, data or battery saver applications?  If so, let's uninstall http://vz.to/14jslog and retest.  Otherwise, let's test the device while it's powered up in Safe Mode http://vz.to/1bTkdwm.  This way we can see if the problem is application related.  If the problems persist in safe mode, then let's try hard resetting the device http://vz.to/159RoKo and starting the device afresh.  Please let me know how this works out for you.  Thanks!

AnthonyTa_VZW
Follow us on Twitter @VZWSupport

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